TRAINER

Utility Billing Training Specialist

Applications accepted from: All Persons Interested Service Line/Section: Utility Billing/Business Support Services Reporting Location: Houston, Tx Workdays & Hours: Monday - Friday/8:00 am - 5:00 pm* *Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Prepares and conducts comprehensive specialized training for both new and existing employees across various business areas within Utility Billing Operations.

RESPONSIBILITIES:

• Develops and prepares training material (i.e., curriculum, manuals, reference guides, exercises, quizzes/tests, on the job training checklists, direct observation assessment forms, and other instruction materials).
• Plans and schedules resources for training sessions, (i.e., conference rooms, computers, tablets projector, supplies, etc.)
• Conduct general and specialized training for individuals and groups on various Utility Billing Operations including customer service, billing, adjustments, planning and scheduling, systems, field operations, etc.
• Creates, maintains, and recommends changes to testing and evaluation procedures, training manuals and other instructional materials.
• Assists with developing teaching aids such as handbooks, demonstration equipment, multimedia visual aids and reference materials.
• Stay abreast of current business knowledge as well as future plans and updates by attending process improvement meetings, courses/conferences.
• Administer quizzes, final exams, and direct observation assessments, providing feedback and grading learner work.
• Maintain training records that capture progress, performance, attendance, participation and completion.
• Create and maintain a calendar/schedule to monitor and measure training effectiveness beyond the classroom.
• Assist with training/orienting new trainers.
• Complete special projects as assigned.

WORKING CONDITIONS The position involves routine walking, periods of sitting, and occasional stooping or bending. Occasional light lifting may be required. Occasional exposure to heat, cold and moisture. The normal office environment will provide acceptable lighting, temperature and air conditioning. This is a Department of Houston Public Works Emergency Management position at the Tier III Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS Requires a Bachelor's degree in Psychology, Education, Personnel Management or a related field. EXPERIENCE REQUIREMENTS One year of experience involving training in field operations and/or the development of curriculum is required. Substitution : Pertinent training experience on a professional level may be substituted for the above educational requirement on a year-for-year basis. LICENSE REQUIREMENTS None.

PREFERENCES

• Preference will be given to candidates with experience in water utility billing, contact center, water meter reading, billing workorders, water meter maintenance, proficiency in the INFOR (IPS) system or similar enterprise billing platforms as well as a background in Accounting, Billing and/or Office Collections operations.
• Strong problem-solving skills, creativity, and critical thinking are essential, especially in recognizing when a group or individual needs additional support (e.g., using instructional aids or adjusting approach as needed)
• Exceptional communication skills, both for group presentations and one-on-one interactions, with the ability to engage and work effectively with individuals at all organizational levels.
• Have a valid Texas driver's license and comply with the Cit of Houston's policy on driving.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None However, the department may administer a skills assessment test. SAFETY IMPACT POSITION: Yes If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. PAY GRADE 17 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: To view your detailed application status, please log-in to your online profile by visiting: or call View phone number on click.appcast.io. If you need special services or accommodations View phone number on click.appcast.io (TTY 7-1-1) If you need login assistance or technical support call View phone number on click.appcast.io. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Benefits

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account