Residential Aide

Residential Aide - City View: Long Island City Join to apply for the Residential Aide - City View: Long Island City role at Housing Works. Compensation : $17/hr - $19/hr commensurate with experience. Benefits : Three healthcare plans, paid PTO up to 30 days, tuition reimbursement. Overview The Residential Aide (RA) ensures the wellbeing and safety of the program’s clients and staff during their shifts, providing crisis intervention as needed. Shift schedule: 8am‑4pm, 4pm‑12am, 12am‑8am, with possible 12am‑12pm or 12pm‑12am shifts. Works 7 days a week and all holidays. Responsibilities Enforce program policies and procedures. Build rapport with clients and engage professionally. De‑escalate tense client situations. Ensure safety, security, and integrity of residents, guests, and facility. Conduct periodic facility walk‑throughs. Provide excellent customer service and maintain confidentiality. Distribute and unpack meals delivered to site. Perform light custodial duties: clean tables, chairs, spills, and trash. Communicate resident behavior to clinical staff. Enforce Residential Code of Conduct and House Rules. Advocate against homelessness and HIV/AIDS. Work occasional overtime and flexible scheduling. Fluently speak Spanish (preferred). Work with homeless migrant population. Maintain high client confidentiality. Demonstrate strong customer service, communication, and interpersonal skills. Prioritize and multitask effectively. Proficiency with Microsoft Outlook, Word, Excel. Work well under pressure. Self‑motivated and assertive. Team collaboration for problem solving. Present at program site 100% of the time. Qualifications Experience working with clients in a residential setting. Background in crisis intervention preferred. High level of time management and flexibility. Exemplary communication skills. Bilingual Spanish strongly preferred. Ability to work with homeless and migrant populations. Seniority level Entry level Employment type Full-time Job function Health Care Provider Industries Non-profit Organizations #J-18808-Ljbffr