Residence Inn Phoenix Glendale Sports & Entertainment District - Front Desk Agent

Join Our Team as a Front Desk Agent

The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
• Communication Champ: You know how to get the message acrossclearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information:

Comfort meets convenience at Residence Inn Phoenix Glendale Sports & Entertainment District. Take advantage of our ideal location in the heart of Arizona's top sports venues in Glendale. Enjoy exceptional accessibility to Cardinal's games at State Farm Stadium, Coyote hockey at Gila River Arena, and spring training games at Camelback Ranch. Bring your furry family members along to our pet-friendly hotel and retreat to our oversized guest rooms featuring luxury bedding, fully equipped kitchens, and separate living areas. Our complimentary Wi-Fi keeps you connected; while our free breakfast buffet keeps you fueled and our state-of-the-art fitness center keeps you fit. Located in the West Valley, our 2800 sq. feet of meeting space gives you a variety of options to host your business event or social gathering. Discover the vibrant shopping, dining, and entertainment center at Westgate, right outside our front door. Whether here for business or leisure, you'll have everything you need for a home-like stay.