Information Technology Support Specialist

Job Description

Title : IT Support Specialist

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Location : Plainfield, IL

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Details : Contract to hire role, eligible for conversion to direct hire after 90 days, fully onsite

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Pay Rate : $27.00 - 28.50/hr. with benefit inclusions

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3 days weekly 8am – 5pm CST, 2 days weekly 10am – 7pm CST

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Job Summary

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The IT Support Specialist provides onsite IT support for internal employees, serving as the primary point of contact for technical needs at the assigned location. This role supports hardware, software, networking, printers, new-hire onboarding, and general troubleshooting in a customer-focused office environment. Support is provided both in person and remotely through chat and an internal ticketing system.

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Responsibilities

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• Provide onsite and remote technical support for hardware, software, networking, and application issues.
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• Troubleshoot and resolve desktop, laptop, printer, Windows, and basic network-related problems.
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• Install and configure software, print drivers, utilities, updates, and other workstation applications.
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• Issue, assemble, configure, replace, and maintain laptops and related hardware.
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• Support new-hire onboarding and equipment setup.
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• Monitor systems, identify technical issues, and take appropriate corrective action.
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• Manage technical support tickets and cases through an internal ticketing system and chat.
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• Serve as an approachable, customer-focused onsite IT resource for employees.
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• Maintain professionalism and effective customer service in both fast-paced and lower-volume environments.
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Years Of Experience And Education

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• 2+ years of relevant IT, technical support, and/or customer service experience required.
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• 2+ years of customer service experience preferred.
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• Degree in IT or a related field preferred but not required.
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• Relevant IT certifications are preferred but not required.
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• Equivalent combinations of education and relevant experience will be considered.
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Skills Required

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• Hands-on hardware troubleshooting, configuration, and laptop assembly experience.
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• Strong working knowledge of Windows operating systems and Microsoft Office.
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• Desktop, laptop, and printer troubleshooting skills.
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• Understanding of networking concepts and basic network troubleshooting.
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• Strong customer service, interpersonal, and communication skills.
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• Ability to manage multiple technical issues and support requests in a demanding environment.
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• Friendly, approachable demeanor with the ability to represent IT professionally.
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• Ability to work effectively both independently and as part of a team.
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• VPN support experience preferred.
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• Ability to maintain a flexible work schedule based on business needs.
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