Telephone Operator

Column Technical Services is seeking a detailed-oriented Clerk Page/Telephone Operator to support daily communication operations within a healthcare environment. This role is responsible for call routing, paging services, emergency notifications, schedule maintenance, and administrative support. The ideal candidate is organized, customer-focused, and able to perform effectively in a fast-paced setting. Please note that this is a fully onsite position. Applicants must live in New York or New Jersey and be available to work onsite Monday through Friday from 2:00 PM to 10:00 PM. Clerk - Page/Telephone Operator Position Summary The Clerk Page/Telephone Operator is responsible for managing incoming and outgoing telecommunications, coordinating paging services, supporting emergency notifications, maintaining on-call schedules, and performing a variety of clerical and administrative functions. This role serves as a key communication resource, ensuring information is delivered accurately, efficiently, and in accordance with established procedures. Telephone Operations Manage inbound and outbound telephone communications using the AMCOM Call Center platform in accordance with organizational policies and procedures. Route calls to the appropriate departments, staff, and providers while maintaining professionalism and accuracy. Initiate and coordinate paging requests through computerized paging systems, long-range radio communications, and overhead paging systems. Monitor communication systems to ensure efficient call handling and message delivery. Performance Standards Deliver reliable telephone operators utilizing available AMCOM system tools and functionality. Process paging requests promptly and accurately while maintaining service quality standards. Paging System Administration Operate radio paging equipment in compliance with applicable FCC regulations. Update and maintain paging system configurations, including changes within the Zetron paging platform. Assist with maintaining records related to paging activities and local communication logs. Support troubleshooting activities and operational maintenance of paging equipment and related systems. Performance Standards Provide responsive customer support to paging system users. Assist with pager setup, testing, troubleshooting, and database maintenance as needed. Emergency Communication Support Support organizational emergency response activities in accordance with established emergency management protocols. Process and communicate emergency notifications, including medical emergencies, fire alerts, bomb threats, and other critical incidents. Follow documented escalation procedures and communication workflows for all emergency situations. Maintain accurate records of emergency events and prepare required documentation for reporting purposes. Performance Standards Deliver timely emergency communication and notification services while adhering to established procedures. Ensure all required documentation, notifications, and follow-up actions are completed accurately. On-Call Schedule Coordination Receive on-call schedules from departments and enter scheduling information into the AMCOM system. Maintain current and accurate on-call records to support evening, overnight, weekend, and holiday operations. Transfer scheduling information to designated employee-accessible platforms and websites as required. Performance Standards Ensure on-call schedules are entered accurately and within established timeframes. Maintain up-to-date scheduling information to support organizational operations. Answering Service Support Receive and document information transmitted through physician answering services. Enter call information and related details into the AMCOM system for access by after-hours staff and departments. Verify the accuracy and completeness of data entered into the communication system. Performance Standards Provide timely and accurate transcription and entry of physician answering service information. Maintain a high level of attention to detail and data accuracy. Administrative & Clerical Support Process telephone billing records, charge tickets, and related documentation for departmental call activity. Replace and maintain pager batteries and related communication equipment as needed. Send and distribute Telex communications and route incoming messages to the appropriate recipients. Respond to communications received through TTY devices and support hearing-impaired users when necessary. Assist with clerical, operational, inventory, and message distribution activities as assigned. Performance Standards Support departmental operations through accurate recordkeeping, inventory support, financial tracking, and message management. Complete assigned administrative functions efficiently and accurately. Problem Reporting & Communication Support Receive, document, and route telecommunications-related service issues during off-hours operations. Maintain records of reported problems and ensure information is forwarded to the appropriate support personnel. Follow established procedures for reporting and escalating communication system issues. Performance Standards Provide timely support for telecommunications and operational service requests. Ensure all reported issues are communicated and documented according to departmental guidelines. #J-18808-Ljbffr Column Technical Services