Customer Service/Dispatcher - Refrigeration & Beverage System Installation and Service
Multi-Flow Industries
Customer Service/Dispatcher - Refrigeration & Beverage System Installation and Service
Norwood, MA (
Description
We are seeking an organized, customer-focused Customer Service Representative/Dispatcher to support our refrigeration and beverage system installation team. This position coordinates service calls, schedules technicians, communicates with customers, and helps ensure efficient daily operations for beer draft systems, soda fountain systems, and refrigeration service accounts.
Responsibilities
Answering incoming customer calls and service requests
Schedule and dispatch technicians for installations, maintenance, and emergency repairs
Communicate with customers regarding appointment times, updates, and service status
Create and manage work orders, invoices, and service documentation
Maintain accurate customer records and scheduling information
Assist with parts ordering and inventory coordination
Support technicians and management with administrative tasks
Provide excellent customer service and resolve customer concerns professionally
Coordinate with the Part Department to develop service and repair quotes
Requirements
Previous customer service and/or dispatch experience preferred
Experience with refrigeration, beverage systems, or service industries is a plus
Strong communication and multitasking skills
Ability to prioritize and manage a fast-paced schedule
Proficiency with computers, scheduling software, email, and Microsoft Office
Strong organizational and problem-solving abilities
Professional phone and customer service etiquette
Knowledge of logistics and geography preferred
Benefits:
Competitive pay
Commission opportunities for leads generated in the field
Comprehensive medical/dental/prescription/vision plans
Paid time off
9 paid holidays
401(k) with generous employer match
Annual boot reimbursement
Employer-paid life and disability insurance
Flexible spending accounts (medical, dependent care, and commuter)
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