Case Manager Extender - Part-time Casual - Mansfield Hospital

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Job Description Summary The Case Manager extender works collaboratively with all interdisciplinary staff internal to OhioHealth and also external organizations to achieve timely, cost‑efficient and effective management of patient care. Primary responsibilities include but are not limited to insurance verification, obtaining pre‑authorization and data entry of patient information, triaging phone calls, directing calls appropriately, status changes, entering initial and correcting inpatient room and bed charges and performing charge reconciliation. The case manager extender is well organized, highly motivated, customer service oriented and expresses good communication skills. Responsibilities and Duties 60% Ensuring appropriate payer authorization and/or payer requirements are in place for hospital payment. Responsible for insurance verification. When necessary, obtains pre‑authorization from insurance companies. Interacts with physician offices and other third parties to obtain all necessary paperwork. Triage incoming calls within the phone processing benchmarks. Answers multi‑line phone system, screens calls for office/hospital associates, directs to appropriate office/hospital associate, and ensures appropriate phone coverage. Communicate and document accurate and appropriate information to internal and external customers. Communicates with third‑party payers and sends appropriate clinical information for authorization of hospital stay. Perform authorization data entry and coordination of services through proactive collaboration and communication with utilization management and care coordination team. Monitor commercial payer accounts, to include but not limited to attachment of requested dictation to claims, addition of diagnosis allowances and authorization numbers. Refer utilization management/clinical decisions beyond level of authority to care coordination/UM team and Manager/Director of UM team for review and decision. Provides general office and clerical support for office as assigned by Office Supervisor or Manager, to include but not limited to faxing dictation to referring physician offices, completion of disability forms, FMLA forms, attorney request letters for reports, patient record releases, industrial C-9s, C-84s, C-86s, Medco 17s, industrial appeal paperwork and retroactive C-9s. Researching, obtaining and completing required documents for the team. Coordinating ancillary services according to policies. Facilitate communication between community agencies, care coordination and utilization management team. Facilitates transfers of patients to alternative facilities. Attends staff meetings. Attends continuing in‑house education seminars for further education as needed. 30% Patient Status and Charge Reconciliation Responsibility for updating/correcting patient status for appropriate claim drop. Perform charge entry to match appropriate patient status. Review the charge reconciliation report daily to ensure that all room and bed charges are entered correctly on a patient. Work in conjunction with the clinical, revenue and observation billers to correct or adjust any claims as directed by payer discussions. 10% Organizational/Office Responsibilities Sorts, distributes, and mails transcription as assigned. Orders and stocks office supplies. Ensures office equipment is clean and well‑maintained. Provides support to appropriate staff members as assigned. As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time. Minimum Qualifications High School or GED (Required) Additional Job Description Associate’s degree, or three to five years related experience and/or training, or equivalent combination of and experience. Computer competency in Microsoft Word, Excel, and Outlook, with a strong aptitude to learn other programs as needed. Ability to manage multiple priorities. Work Shift Day Scheduled Weekly Hours As Needed Department UM Care Coord‑North Hub Join us! If your passion is to work in a caring environment If you believe that learning is a lifelong process If you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all persons in all aspects of the associate‑employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other terms or conditions of employment. #J-18808-Ljbffr