Sr. IT Engineer, IAM & Platform Management

Position SummaryThis role owns identity and access management (Okta and adjacent identity tooling) and Atlassian/Jira/Confluence platform administration as dedicated, full-time disciplines. It exists to create a specialist role who can get ahead of configurations, designing for scale, and closing any identity gaps (entitlement configurations, contractor and non-employee access, and access-automation).Role PurposeOwn identity and access management as a full-time discipline: SSO, entitlement governance, and access automation.Own Atlassian/Jira/Confluence as dedicated platform administration, including the ITDESK project that every team at Fetch depends on.Identify, propose and implement improvements.Get ahead of platform and identity risk through architecture and automation, rather than reacting to incidents after they occur.Provide senior technical depth that the current generalist model cannot sustain.Key Responsibilities1. Identity & Access Management (Okta)Own configuration and administration of Okta SSO, MFA policy, and lifecycle workflows (onboarding, offboarding, role changes).Own entitlement governance: design and run periodic access reviews, identify and remediate stale or excess access, and close gaps that allowed past entitlement misconfigurations.Own contractor and non-employee access governance, including time-bound access, approval workflows, and offboarding enforcement.Integrate and manage third-party application SSO connections; troubleshoot identity-related issues escalated from the team.Maintain security compliance for identity systems in partnership with Information Security.2. Access Automation & Risk ReductionBuild and maintain automated workflows for provisioning, deprovisioning, and access review (e.g., via Okta workflows, or adjacent automation tooling) to reduce manual access administration.Investigate and close automation gaps.Partner with Information Security on broader architectural patterns and help remediate patterns in IT-administered systems.3. Atlassian Suite Platform AdministrationOwn Jira project configuration, workflows, permission schemes, and automation rules.Administer Confluence spaces, permissions, and documentation standards.Support Bitbucket configuration and access where applicable.Design for scale and plan platform architecture proactively rather than administering reactively.4. Platform & Identity ArchitectureEvaluate and recommend new tooling, integrations, or automation that improve identity governance or platform scalability.Maintain technical documentation for identity and platform systems sufficient for audit, onboarding, and incident response.5. Cross-Functional PartnershipPartner with Information Security on identity-related risk, audit evidence, and remediation of access-related findings.Partner with the Manager of IT Operations on prioritization, escalation, and coordination with the rest of the IT Operations team.Serve as the technical point of contact for identity and Atlassian platform questions across the company.6. Documentation & Continuous ImprovementMaintain clear, current documentation for identity workflows, access policies, and platform configuration.Identify recurring manual work in identity or platform administration and drive it toward automation or self-service.Contribute to access request, approval, and audit workflow improvements.Decision RightsWithin established security and platform standards, this role is authorized to:Configure and modify Okta and Atlassian platform settings within approved change-management practices.Design and implement access automation workflows.Recommend and prioritize platform architecture changes.Flag and pause changes that present apparent identity or platform risk pending review.Required QualificationsAbility to work onsite as needed to provide hands-on IT support to Fetch team members in our Madison, Chicago, Boston, or New York offices.5+ years in IT engineering or systems administration with a concentration in identity and access management and/or SaaS platform administration.Direct hands-on experience administering Okta in a production environment, including SSO, MFA, and lifecycle automation.Direct experience administering Atlassian tools (Jira, Confluence) at an organizational scale, including workflow and permission design.Working knowledge of SAML/SSO concepts and access governance practices.Familiarity with scripting, automation tooling, and API/webhook-based integrations.Strong documentation habits and ability to work independently on platform architecture decisions.Preferred QualificationsExperience remediating identity-related security incidents or entitlement misconfigurations.Experience with JumpCloud, Google Workspace admin, or AWS IAM.Experience designing access review or automated deprovisioning programs.B.S. in Computer Science, Information Systems, or equivalent experience.Relevant certifications (Okta Certified Administrator, Atlassian certifications, or equivalent).Core CompetenciesDeep technical ownership of high-blast-radius systemsProactive risk identification and architecture-first thinkingAutomation-first problem solvingIndependent judgment and prioritizationCross-functional partnership with Security and IT leadershipDocumentation discipline