Front Desk Lucilles Hotel

Front Desk Agent Lucilles Hotel

ASAP Energy, Inc. - Weatherford, OK 73096

Description

The hotel front desk agents welcome, register, and assign rooms and issue room keys or cards to the guests. They provide information about services available in the hotel and in the community. They verify customers' credit and establish how the customer will pay for the accommodation. They promote and sell guest rooms. They review accounts of the guests who signs out. They receive payment for accounts. They balance cash accounts. They advise housekeeping which rooms have been vacated and are ready for cleaning. They keep an inventory of rooms reservations. They respond to reservation inquires. Hotel front desk agents answer telephones and take messages and handle guest mail. They deal with customer complaints or refer dissatisfied customers to a manager. Hotel front desk clerks may also have administrative responsibilities, like in the night shift; desk clerks may assume the duties of assistant manager, night cashier, concierge (manager of guest services) or night auditor.

Qualifications

Must be 18 years or older and have a basic knowledge of data entry on computer based software. Must have great Customer Service skills and able to interact with the general public and to greet customers and co-workers along with maintaining Customer confidentiality.