Patient Recruitment Specialist / Front Desk

Summary The Patient Recruitment Specialist / Front Desk will directly work with and contact potential study candidates to secure agreements to participate in research studies undertaken by the company. The Patient Recruitment Specialist / Front Desk will collect data, screen medical history, review study specific requirements, as well as schedule appointments. The Patient Recruitment Specialist / Front Desk will be the primary contact during off‑site events and promotions; must be able to provide excellent customer service, have strong interpersonal skills, and enjoy working with people face‑to‑face and via phone. The Patient Recruitment Specialist / Front Desk will also be responsible for completing a wide range of administrative and front office support activities for the department and the directors to facilitate the efficient operation of the organization by performing Front Desk duties. This position reports to the Site Director. Duties and Responsibilities Responsible for all recruitment related activities for assigned clinical trials, including planning events, attending events, calling and following up with patients, database mining, etc. Describe and explain current or upcoming studies to people who have an interest in participating or to those who have the qualifications to participate Mastery of protocol‑specific inclusion and exclusion criteria Active participation in the development and execution of patient recruitment strategies Responsible for calling qualified potential study participants and educating them about the exciting opportunity to participate in clinical research, and then working with research sites to schedule potential participants for on‑site visits Respond to individuals who are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria Review patient database and other electronic platforms, as available, to identify potential study participants and initiate contact Ensure accurate data collection and entry of patient information into the relevant databases during each touch point Ensure courteous and efficient service is provided to all people, regardless of whether they qualify for a clinical trial Provide participants with attentive and superior customer service. Provide appointment rescheduling options as needed Work closely with study investigators and clinic staff to understand disqualification information and provide insight to the team for course correction Attend and contribute to department and organizational meetings Utilize social media to help galvanize community engagement while building the company’s brand awareness Responsible for attending outreach events which typically involves attending health fairs Will be required to work some weekends or evening hours as necessitated by community events and health fairs Assist with collection of marketing data/metrics for ROI reporting Front Desk Answers, screens, and transfers inbound phone calls Receives and directs visitors and clients Responsible for general clerical duties which includes photocopying, faxing, uploading, and mailing Maintains the electronic and hard copy filing system Schedules and coordinates meetings and appointments Maintains office supply inventory Coordinates maintenance of office equipment Calls patients to confirm the next day’s appointments or procedures as needed Schedules procedure visits Follows HIPAA guidelines as outlined by company policies and government agencies Assists the clinical staff with administrative tasks Ensures lobby is organized Additional duties as assigned Duties, responsibilities, and activities may change or new ones may be assigned at any time. Qualifications, Education & Experience Bachelor’s degree preferred, however equivalent experience in healthcare patient‑facing fields may apply (ex. Medical Assistant, Licensed Vocational Nurse, etc.) At least 1 year of experience in the medical field, patient recruitment, or related experience in clinical research preferred Demonstrated knowledge of medical terminology Ability to read, write, and speak both English and Spanish (Required) Strong interpersonal skills with demonstrated ability to work in a collaborative, solution‑focused manner Exceptional ability to build efficient processes to ensure cross‑functional communication and collaboration Strong general management skills with direct line, dotted line, and contracted team members A relentless work ethic, a high degree of patience, and grit to push through difficult challenges Capacity to apply discretion and maintain a high level of confidentiality when handling sensitive information Demonstrated skills in accurate database management and record keeping Must have a positive demeanor, be a strong team player, very patient, flexible, and able to deal with many employee requests in a professional manner Detail oriented with proven initiative, critical thinking, problem‑solving, organization, priority‑setting, and time management skills Must be able to juggle multiple demands and adapt to shifting priorities and work well under pressure Proficiency in Microsoft Office Suite Possess impeccable integrity and personal and professional values that are consistent with the company’s high standards and mission Comply with the company policies, code of ethics, and guiding values at all times Valid driver’s license with maintenance of good driving record and an automobile that is insured in accordance with the state This position may require travel Knowledge, Skills, and Other Abilities Ability to work independently and collaboratively Superior communication skills, both written and verbal Must be an energetic self‑starter, results and details oriented, and possess the ability to work effectively in an entrepreneurial environment Strong documentation and communication skills, including the ability to provide clear, pragmatic direction to team members and external parties Strong interpersonal skills including ability to connect and interact with individuals from diverse backgrounds Encourage and promote a positive team‑oriented environment Lead by example and display a high level of integrity and professionalism Ability to provide and receive feedback in a constructive and helpful manner to elevate the success of colleagues and the organization FLSA Classification This is a non‑exempt position. Work Environment and Physical Demands The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office/laboratory and/or a clinical environment. Exposure to biological fluids and/or bloodborne pathogens. Personal protective equipment required such as protective eyewear, garments, and gloves. Ability to travel to other sites Ability to work in an upright and/or stationary position for 6-10 hours per day. Frequent mobility required. Occasionally squatting, kneeling, or bending. Light to moderate lifting and carrying (or otherwise moves) objects including medical equipment with a maximum lift of 20-50 lbs. Salary and Benefits The salary range for this position will be commensurate with experience. 401k Medical, Dental, Vision insurance and more! 3 weeks of paid time off 14 paid company holidays Scrub voucher (specific positions apply) And more! Summit Clinical Research Solutions is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, disability, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved. #J-18808-Ljbffr Pinnacle Clinical Research- A Summit Solution