Customer Service Representative (20-44 Personal Lines -OR- 2-20 P&C license is REQUIRED)

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

 

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

***20-44 Personal Lines -OR- 2-20 P&C license is REQUIRED***

Customer Service Representative – Tampa, FL
Salary: $29.28 - $34.24 hourly / $59,000 - $69,000 annually

When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Representatives for our [City, State] office. This role is for people who want to provide our policyholders the excellent customer service they want and need. You’ll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let’s talk.

Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top associates can see increases up to 15%!

Qualifications & Skills:

• Experience providing outstanding customer service

• Solid computer and multi-tasking skills

• Ability to effectively communicate, verbally and in writing

• Ability to work comfortably in a fast-paced, high-volume call center environment

• Minimum of high school diploma or equivalent

Under direct supervision, SERVICES Property, Automobile, Recreational Vehicle, and Umbrella Insurance, SELLS acceptable Property and Umbrella new business policies to existing GEICO customers via telephone and computer. PROVIDES product service and other information in connection with insurance policies.

Essential Functions:

1. USES keyboard, mouse and multi-tasks for approximately 90% of workday to INPUT applicant insurance information OBTAINED by telephone.

2. PROVIDES product services and other information for multiple lines of business and/or MAKES RECOMMENDATIONS by telephone about GEICO products, coverages, services, and policies.

3. ENTERS information into the computer to determine risk acceptance, prepare rates, and send policy documents.

4. ASKS customers to buy policies and HANDLES responses such as objections or obstacles via telephone.

5. Accurately DOCUMENTS sales requests and updates policy applications and databases via PC.

6. SPEAKS approximately 90% of the day with internal and external customers in a way that BUILDS GEICO’s customer base and promotes customer satisfaction through efficient, accurate, and courteous interactions.

7. ACCESSES and UTILIZES multiple software applications that may require simultaneous use.

8. USES headset and telephone keypad to record time, accept incoming calls or make outbound calls related to the sales agent job.

9. ADHERES to the Code of Conduct, company policies, and operating principles.

10. MEETS attendance standard at business location, to perform necessary job functions and to facilitate interaction with supervisors and co-workers.

11. MEETS the requirements specified below.

• Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing and speaking
• Must be able to speak in a professional manner by telephone
• Must be able to attain and maintain the required licenses issued by the insurance departments of various states
• Must be able to handle heavy call volume in a fast-paced work environment, resolve complex business problems and handle complicated customer issues
• Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills
• Must be able to multi-task
• Must be able to learn and apply large amounts of technical and procedural information

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The GEICO Pledge:

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers:   Personalized development programs, mentorship, and certification assistance.

Great Culture:   Inclusive and collaborative culture rooted in shared success.

Great Rewards:   Competitive pay, benefits, and flexibility to support your well-being and future.

 

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

 

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.