Software Engineer

Software EngineerA certificate or diploma from a technical college is a typical minimum requirement, but associate's and bachelor's degrees both exist in computer related majors as well. Good communication skills are essential for this role.Preferred SkillsMinimum of 2 5 years hands on experience in the EUC and specially with L2 services, with very strong windows knowledge and hands on and understanding of the Windows 10 / 7 OS and general Virtual Desktop Knowledge. Should be Client Certified and have an understanding of ITIL processes including Incident Management, Service Request Fulfillment and working on Incident Management. Prefer experienced working with ServiceNow and other ITSM tools and should understand the best practice of recording all customer transactions in incident / Request ticket worklogs. Follow Incident and Service Request process and other work processes as provided by Operations Manager. Provides support as trained, defined, instructed and managed by Ops Manager. Coordinate OEMs such as Dell, Client for repairs as trained and defined by TechM. Responsible for Depot services which includes but not limited to Shipping, Build, receiving of shipment, packing tasks. Support Asset Management and Imaging team for completing the deliverables. Utilize remote tools, as provided and trained by customer, when feasible. Experience with MAC & Windows Server infrastructure & roles (AD, DHCP, DNS, Client, CA, etc.) Experience troubleshooting remote access tools (VPN) and general connectivity (LAN/WAN) issues Experience with Video Conferencing Solutions (Skype, WebEx etc.) or like environment Experience with SharePoint Administration or like environment Experience with Exchange & 3rd party email protection or like environment Experience with Office365 Enterprise licensing and subscriptions or like environment Experience with Hyperconverged Infrastructure (Nutanix, VMware, etc.) or like environment Experience with Public Cloud Computing & Networking (Azure, AWS, Google, etc.) or like environment Experience with Virtual Desktop Infrastructure (Citrix, Client Thin Client, etc.) or like environment Ability to demonstrate strong knowledge and experience supporting Microsoft Windows Server/Desktop & Linux operating systems, etc. Technical Professional certifications including or from any of the following: ITIL, SANS, MSFT, CISCO, VMware are a plus