Client Relationship Consultant 2 (Banker) - Naperville

Responsibilities Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adopting a digital-first mindset. Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer’s unique goals and needs. Consultants build and foster relationships through proactive outreach and follow up, asking questions and learning about financial needs and banking channel preferences. They identify solutions for new and existing clients, maintain knowledge of consumer and business banking products and services including digital products, and provide a consistent optimal client experience by greeting clients and processing basic transactions. Collaboration with branch team members and partners is key, as is opening new accounts, completing service requests, and submitting credit applications. Consultants proactively educate clients on emerging and self-service digital products and services and leverage available resources and technologies to optimize the client experience and serve clients with operational excellence and accuracy. Basic Qualifications High school diploma or equivalent Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training Preferred Skills / Experience Proven ability to build and foster relationships with clients through proactive outreach and follow up Ability to effectively engage and communicate with clients Thorough knowledge of applicable bank and branch policies, procedures and support systems Proven customer service and interpersonal skills Experience with using and demonstrating digital products and self-service technologies Ability to explore and identify a customer’s true needs while leveraging a digital first mindset Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively Experience in the financial services industry preferred Required Licensing This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. Applicants must meet all NMLS registration requirements, including maintaining a satisfactory criminal and credit record. Location Requirements This role requires working from a U.S. Bank location for all scheduled work days. Salary Range Pay Range: $23.19 - 28.35 Benefits Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer‑funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Equal Opportunity Employer U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E‑Verify U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories. The E‑Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. #J-18808-Ljbffr U.S. Bank