Retail Shift Manager 339

Job Title Retail Shift Manager Compensation Advertised Compensation: $21.20 to $23.56 per hour Benefits Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Employee discounts across all company brands Employee assistance program Training and career growth opportunities Referral program – refer a friend and earn a bonus Job Purpose The Retail Shift Manager at Dallas Lovefield International Airport assists location management in executing retail operations to ensure optimal customer experiences. The role is responsible for maintaining operational readiness through exceptional cleanliness, proper staffing, and adherence to high retail and operational standards using prescribed policies and procedures. Essential Functions Execute established Standard Operating Procedures during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review; hold hourly associates accountable for following operational protocols while providing immediate coaching and support to maintain consistent standards within assigned areas. Ensure merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management. Review and approve timekeeping punches for assigned shifts and monitor overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives. Assign work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations. Escalate performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards. Operate POS systems and process transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts. Monitor inventory levels, assist with merchandise receiving, and process invoices accurately while reporting inventory discrepancies and stock‑out situations to management. Ensure compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards. Execute planogram changes as directed and oversee seasonal book displays and promotional setups to maintain brand compliance and thematic relevance. Deliver exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines. Coach associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards. Reporting Relationship & Role Information The Retail Shift Manager reports to the Store Manager or Retail Multi‑Unit Manager within the assigned location. This is a non‑exempt position under the Fair Labor Standards Act. Requires ability to work shifts during various operating days and hours each week, including opening, busy periods, and closing, to monitor retail associates' work activities. May serve as Manager on Duty (MOD) during assigned shifts, ensuring operational readiness, addressing escalated issues, and representing store leadership. Minimum Qualifications 2+ years of retail and/or customer service experience. Minimum of 6 months supervisory or lead experience in retail, specialty retail, or customer service environment. Book retail experience or active reading interest preferred. Specialized Training Basic math skills and cash handling experience. Knowledge of federal, state, and local safety and health standards, and procedures to comply with retail regulations. Experience with POS systems and retail management software. Product knowledge relevant to the assigned retail category with ability to make customer recommendations or ability to develop this expertise quickly after hire. Strong attention to detail, effective communication skills, and ability to maintain operational standards while supporting team performance during assigned shifts. Understanding of visual merchandising principles, planogram execution, and retail display standards specific to book retail environments. Ability to speak, read, and comprehend instructions, correspondence, and policy documents while conversing comfortably with customers and providing excellent customer service. Knowledge of retail inventory management, loss prevention procedures, and merchandise handling protocols. Equal Opportunity Employer Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti‑discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”). Location Nearest Major Market: Dallas Nearest Secondary Market: Fort Worth #J-18808-Ljbffr Dufry Careers