Client Care Representative

Client Care Representative / Dispatcher

Compensation: $33,000 – $60,000 (based on experience & performance) Performance bonuses tied to booking quality, schedule optimization, and technician utilization Clear growth and advancement opportunities

Exciting Opportunity Alert Are you confident on the phone, organized, and motivated by results? Do you enjoy helping customers while also driving bookings and keeping a fast-moving schedule full? We're a growing, family-owned HVAC company looking for a Client Care Representative / Dispatcher to be the heartbeat of our daily operations. This role is critical — you are often the first voice our customers hear and a key driver of revenue, efficiency, and customer satisfaction. This is not a passive call-taking role. You will be expected to convert calls into booked appointments, maximize schedule efficiency, and support our technicians by keeping the day running smoothly.

Why You'll Love Working Here Consistent Schedule Monday–Friday 40 hours per week Weekends off Sales-Driven Incentives Your performance directly impacts your pay. When you book well, optimize the schedule, and help the team win, you get rewarded. Growth & Advancement We promote from within. This role can grow into leadership, operations, training, or customer experience management as the company expands. Supportive, Team-First Culture You'll work with a team that respects accountability, clear communication, and professionalism — no chaos, no guesswork.

Job Summary The Client Care Representative / Dispatcher manages inbound and outbound calls, converts opportunities into booked appointments, dispatches technicians efficiently, and ensures a smooth experience for both customers and the field team.

Job Duties Answer inbound calls and confidently convert inquiries into booked service appointments Dispatch and route technicians efficiently to maximize productivity and utilization Communicate clearly with technicians regarding schedules, job details, and customer needs Confirm appointments and reduce cancellations and no-shows Identify opportunities to fill schedule gaps and optimize routing Maintain accurate customer notes and scheduling data in CRM/software Handle customer concerns professionally while protecting the schedule and revenue Support the team in delivering a five-star customer experience Maintain a calm, organized, and professional work environment

What Success Looks Like in This Role High call-to-booking conversion rates Full, efficient daily schedules Minimal downtime and reschedules Strong customer satisfaction and clear communication Technicians supported and set up for success

Minimum Requirements High school diploma or equivalent Prior experience in customer service, call center, dispatching, or inside sales preferred Strong communication, persuasion, and multitasking skills Ability to stay organized and focused in a fast-paced environment Professional phone presence and positive, accountable attitude Comfortable using computers, scheduling software, and CRM systems

Ready to Join the Team? If you enjoy winning on the phones, being part of a team, and getting paid for performance, we'd love to meet you. Apply today and help us deliver exceptional service—one call at a time.