EHR Support Analyst II (RCM)

Who We Are The Salt River Pima-Maricopa Indian Community (SRPMIC) is a sovereign tribe located in the metropolitan Phoenix area. Bounded by the cities of Scottsdale, Tempe, Mesa, and Fountain Hills, the Community serves over 9,000 tribal members and conducts business over approximately 96 square miles of residential, agricultural, and commercial lands as a full‑service government entity. What Does the Job Look Like? The SRPMIC Health Services Division is seeking an experienced EHR Support Analyst II to support the efficient, safe, and optimized operation of our Electronic Health Records system—primarily Epic within an OCHIN environment. In this role, you will serve as an advanced technical and workflow resource for providers, nurses, administrative staff, and cross‑functional healthcare teams. Your work will focus on: Providing high‑level first‑line support and coaching to end‑users Troubleshooting mid‑to‑complex clinical, operational, and technical issues Assisting in system configuration, testing, documentation, and optimization Partnering with the OCHIN Epic Vendor, IT, and operational leaders to align system functionality with regulatory requirements and workflow needs Supporting departmental goals related to safety, quality, user experience, and operational efficiency This is a hands‑on role where your expertise directly enhances patient care delivery, data integrity, billing accuracy, and overall clinical efficiency. What Do You Have? The ideal candidate brings a blend of technical skill, healthcare experience, and collaborative energy. You have demonstrated experience supporting EHR systems—preferably Epic—and excel at mentoring, problem solving, and helping teams navigate change. Strong knowledge of Epic (preferably OCHIN) across multiple modules Experience supporting users in a clinical environment Skills in troubleshooting, workflow validation, testing, and documentation Excellent communication and customer service abilities An understanding of HIPAA requirements, healthcare operations, and compliance expectations A collaborative, adaptable, patient‑centered mindset Experience working within Tribal or Indigenous communities is valued and supports success in this role. What Do You Need? Bachelor’s degree in Healthcare Administration, Healthcare Technology, Informatics, or related field (or equivalent professional experience) Minimum (5) years of full‑time experience in a clinical facility Minimum (3) years of Epic E.H.R. Support Experience Active Epic certifications or proficiencies (Ambulatory, Acute, EpicCare, Willow, Wisdom, Prelude, Cadence, or Resolute PB) OR a clinical license Why Should You Apply? Make a direct impact on patient experience, safety, and healthcare quality Serve in a mission‑driven Department committed to community well‑being Be part of a collaborative and culturally grounded team environment Competitive salary and a comprehensive employee benefit program 15 paid holidays plus paid birthday leave Annual leave and sick time accruals based on years of service 401(k) retirement plan with 5% employer contribution and a 3% match Health benefits, including medical, dental, vision, life and disability insurance Wellness program – earn credits toward cash or paid time off Special Requirements May be required to work beyond normal work hours, including nights, weekends, and holidays Ensures all patient information is kept confidential and complies with Health Insurance Portability and Accountability Act (HIPAA) regulations and SRPMIC HHS policies and procedures Equal Opportunity Employer SRPMIC is an Equal Opportunity/Affirmative Action Employer. Preference will be given to a qualified community member, veteran, spouse of a community member, or qualified Native American. #J-18808-Ljbffr Salt-River-Pima--maricopa-Indian-Community-