Call Center Supervisor

Supervisor Call Center

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0 Shift: DAY, Schedule: Monday - Friday 8:30 AM - 5:00 PM

Position Summary

The Supervisor Call Center is responsible for overseeing and supervising the Specialty Clinics and Primary Care Physician (PCP) scheduling operations and functions. This is a first line supervisory position directly supervising a staff of full-time, part time and on-call employees. Work situations require leadership, organization, prioritization, good judgment, independent decision-making and discretion to sensitive situations. Major decisions are subject to the review and approval of the Call Center director. External contacts include patients, physician offices, insurance companies, DSHS, Medicare, and Medicaid. Internal contacts consist of all staff and management throughout MultiCare.

Requirements

• Associates degree or two (2) additional years of experience in lieu of degree will be considered
• Two years of experience in scheduling operations/functions
• Previous experience and demonstrated skills in a leadership or a supervisory role; two years supervisory experience preferred
• Experience working in a highly computerized environment

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our employees
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes "America's Best Employers by State" for several years running
• Technology: "Most Wired" health care system 15 years in a row
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $60,297.00 - $86,767.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.