Customer Service Associate

Job Description The Account Representative I is responsible for a limited number of external customer accounts, providing administrative support to the Coil Customer Service department to ensure necessary tasks are completed and customer requirements are met. The role involves performing multiple administrative tasks in collaboration with various departments to respond to customer needs, maintain strong customer relationships, and ensure efficient processing of critical customer information. Responsibilities Promptly process incoming orders received from external customers via email, phone, fax and EDI. Coordinate and communicate with several internal departments on a daily basis to ensure customer requirements are met, including production scheduling, shipping, purchasing, sales, quality control and other internal departments across five Coil coatings plants throughout the US. Maintain customer‑required metrics and recurring reports. Responsible for daily invoicing of customer shipments from 5 manufacturing sites and 4 off‑site warehouses. Work with off‑site warehouses to ensure accurate shipment information is received and invoice shipments daily. Enter transfer orders daily from production facilities to 3 off‑site warehouses to maintain appropriate inventory levels to service customers. Receive transferred material at 3 off‑site warehouses and 8 customer consignment warehouses, ensuring accurate transactions and troubleshooting inventory discrepancies. Process all customer consignment billing timely and accurately. Work closely with CSR’s on consignment warehouse inventory discrepancies to invoice promptly. Receive material in 8 customer consignment warehouses and correct system errors with transfers, running weekly reports to troubleshoot failed transfers. Process carrier freight claims timely to ensure Sherwin Williams is compensated for lost and/or damaged material and update Valtrack with required information. Process customer credits and debits timely to clear short payments and/or clear customer AR balance. Process field and line claims credits timely to customers and maintain Claims spreadsheet. Process customer rebates received from Finance timely. Own the Precoat Buyback program, following up with Precoat, plant QA and receiving contacts to ensure timely return and processing of Precoat Debit Memo’s for credit. Investigate aged inventory and work with demand planning, sales and CS team to determine solutions to stagnate inventories. Enter customer complaints in detail utilizing Sherwin Williams’ internal quality system. Follow‑up on customer issues timely and obtain support with key personnel as needed. Qualifications Minimum Requirements: Must have one (1) year of customer service experience. Must have a high school diploma. Must have experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook). Preferred Requirements: Have secondary education. About Us and Benefits At Sherwin‑Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin‑Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Life … with rewards, benefits and the flexibility to enhance your health and well‑being. Career … with opportunities to learn, develop new skills and grow your contribution. Connection … with an inclusive team and commitment to our own and broader communities. … Let's Create Your Possible. From retirement to health care, from total well‑being to your daily commute—it matters to us. A general description of benefits offered can be found at . EEO Statement Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin‑Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. #J-18808-Ljbffr