Senior Incident Management & Escalations Lead (Healthcare)

Kaiser Permanente in Corona, CA is seeking a senior customer service leader to drive escalation resolution, negotiate defensible outcomes, and identify growth opportunities in purchaser healthcare needs. You will report trends to inform renewal planning and engage stakeholders across teams. The role emphasizes proactive feedback, development of work plans, and proactive problem solving to improve service outcomes and customer satisfaction across multiple lines of business. #J-18808-Ljbffr Kaiser Permanente