Service Supervisor

Service Supervisor

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Summary

The Service Supervisor supports front-end operations by helping deliver exceptional customer service, maintaining efficient checkout processes, and providing leadership to courtesy clerks, cashiers, and customer service team members. This position assists with daily front-end activities, resolves customer concerns, promotes a positive shopping experience, and helps ensure company policies and operational standards are consistently followed.

Key Responsibilities

Customer Service Excellence

• Deliver outstanding customer service and create a welcoming shopping environment.
• Assist customers with questions, requests, refunds, exchanges, and service-related concerns.
• Resolve customer complaints professionally and escalate issues when necessary.
• Promote customer loyalty programs, digital services, and store initiatives.

Front-End Operations

• Assist in coordinating daily front-end activities to maintain smooth and efficient operations.
• Monitor checkout lanes and customer traffic to ensure appropriate staffing levels.
• Support opening, closing, and shift-change procedures.
• Ensure compliance with cash-handling, till accountability, and security procedures.
• Assist with balancing registers and investigating discrepancies.

Team Leadership

• Provide guidance, coaching, and support to cashiers and courtesy clerks.
• Promote a positive and productive work environment.
• Assist with onboarding and training new employees.
• Reinforce company policies, safety standards, and customer service expectations.
• Help recognize and address performance opportunities.

Safety & Compliance

• Follow and enforce company safety policies and procedures.
• Maintain a clean, organized, and safe front-end area.
• Ensure compliance with loss prevention and operational standards.
• Respond appropriately to emergencies and customer incidents.

Store Support

• Collaborate with department managers and store leadership to achieve operational goals.
• Assist with special promotions, seasonal activities, and store events.
• Support overall store performance through teamwork and effective communication.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, customer service, or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic math, cash-handling, and problem-solving skills.
• Ability to lead by example and maintain professionalism.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent lifting, carrying, pushing, and pulling of up to 25 pounds; occasional heavier lifting with assistance.
• Ability to bend, reach, stoop, and perform repetitive motions.
• Flexible availability, including evenings, weekends, and holidays.

Success Factors

• Strong customer focus.
• Effective leadership and coaching skills.
• Dependability and accountability.
• Attention to detail.
• Ability to remain calm and make sound decisions under pressure.
• Commitment to teamwork and operational excellence.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve