End User Support Technician

End User Support Technician

Location: Lee's Summit, MO (Serving the Kansas City Metro Area)
Compensation: $22 - $25 per hour

Elevate Your Career with an Industry Leader
KVC Health Systems is looking for a proactive, customer-focused End User Support Technician to join our team. At KVC, we don't just value technical skill; we value the people behind the technology. We are proud to share that KVC holds a Work Wellbeing score of 83, reflecting our commitment to a supportive, healthy, and engaging work environment for all our employees.

Position Summary
As an End User Support Technician, you will serve as the primary point of contact for technical issues within the Lee's Summit region while providing vital remote support to staff across the agency. You will be responsible for a wide variety of technologies, resolving problems independently, and maintaining the critical hardware and software that allows our teams to provide life-changing services to the community.

Key Responsibilities

• Provide high-quality customer service by resolving helpdesk tickets promptly and effectively.
• Manage user accounts, profiles, and the setup of mobile devices, computers, and peripherals.
• Image new computers and manage the installation of software, patches, and configuration changes.
• Troubleshoot technical difficulties independently through research and collaboration with vendors and team members.
• Support the Infrastructure Services team with network wiring, Wi-Fi, and telephone systems.
• Maintain organized IT work areas and accurate equipment inventory.
• Develop training documentation and knowledgebase articles to empower end users.
• Travel to various sites throughout Missouri and Kansas as needed.

Requirements

• Education: An associate's degree in a related field is required. A bachelor's degree in technology or a related field is preferred.
• Experience: 1-3 years of experience in a business environment with PC hardware, data networking, and software troubleshooting.
• Licensure: A valid driver's license and proof of auto insurance are mandatory.
• Technical Skills: Working knowledge of PC hardware and software; a desire to continue developing technical skills through ongoing training.

Preferred Qualifications

• Completion of or progress toward CompTIA A+, CompTIA Network+, or Microsoft Certified Professional (MCP) certifications.

Core Competencies
The successful candidate will demonstrate exceptional teamwork, initiative, and critical thinking. We are looking for a resourceful professional who can adapt their communication style to suit both technical and non-technical audiences, maintaining a high level of accountability and customer focus at all times.

Why KVC?
This is an on-site position that offers the opportunity to be part of a mission-driven organization. If you are looking for a role where your technical expertise directly supports a greater social good, and where your own wellbeing is prioritized, we encourage you to apply.

Apply today to join a team that values your growth and your wellbeing.