Bilingual Care Coordinator English/Spanish - Goodyear, AZ

Mindful Support Services

Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have added over 2,000 providers throughout our 20 locations, and we are continuing to grow!

We encourage you to apply if you have had customer service experience in ANY fast-paced industry!

About the Role:

Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and gives you applicable skills to use in your career? You've come to the right place! You can make a direct and positive impact by helping patients access mental health care and supporting mental health practitioners to run successful and sustainable practices.

This role is internally called "Client Support Specialist" and serves as the initial contact for new client intakes and appointment scheduling. The Client Support Specialist is trained to pair new clients with the provider that best fits their needs. They also build healthy relationships with clients over the phone by educating and setting expectations about insurance, authorizations, payments, and individual provider policies. Client Support Specialists perform an essential function in improving our community's access to mental health care. No prior medical or insurance experience is required; in-depth training is provided by the skilled and supportive team.

Responsibilities:

• Communicate clearly and professionally with both English- and Spanish-speaking clients via phone and email.
• Create a warm and welcoming phone call for new clients calling to access mental healthcare for the first time.
• Match new clients with the mental health provider that best suits their needs.
• Demonstrate excellent attention to detail when entering client data.
• Meet personal/team qualitative and quantitative goals.
• Assist with emotionally challenging phone calls and refer clients in crisis to the appropriate resources.
• Educate clients about insurance, authorizations, provider policies, and payments.