Quality Specialist

Quality Support Specialist

The Quality Support Specialist is responsible for managing and documenting events/discrepancies associated with either product or process as well as managing/writing any investigations that may be a result of those events. This position interacts directly with Operations, Continuous Improvement and Engineering Personnel and is responsible for maintaining a high-quality environment within the manufacturing area by overseeing and ensuring compliance with current Food Safety Guidelines, Good Manufacturing Practices and Standard Operating Procedures through periodic inspections and monitoring of process controls in all applicable areas of the manufacturing operation. Furthermore, this position will participate in the Internal Audit Program and may assist with Supplier Audits/Certification programs, as well as Customer Audits and Supplier/Customer relations trips.

Duties and Responsibilities:

• Collaborates with management and supervisory personnel from Operations, Continuous Improvement and Engineering to resolve problems affecting product quality; collaboration includes reacting, investigating, and following up for non-conformance issues and working jointly towards resolution.
• Provide guidance and plan of action to the manufacturing floor, including quality inspectors, when production events occur as defined by SOPs and lead investigations of non-compliant issues according to procedures as defined by SOPs.
• Author other types of quality system documents as directed or assigned by Quality Management.
• Collaborates with the other QSS team members and the Skills and Knowledge department to develop and facilitate quality testing and training, including test administration and analytical review of test data to enable targeted training follow-ups.
• Consult with Suppliers / Customers to ensure requirements are satisfied.
• Facilitate MRP Solutions Commitments and Effectiveness Checks, including initiation, tracking, trending, and closure.
• Facilitate / Lead quality specific special projects, customer specific projects, 5S projects and continuous improvement initiatives.
• Effectively communicate with the Quality Manager and other team members regarding status of work and ongoing projects.
• Efficiently perform all inspection and containment duties, SPC duties and other duties as assigned.

Skills Required:

• A minimum of 3-5 years related experience in quality or Injection molding manufacturing roles; supervisory experience is preferred.
• Ability to train and coach employees.
• Prior experience working with investigation writing, including root cause analysis and report writing.
• Strong organizational, analytical, and investigative skills, including ability to solve problems with minimal guidance.
• Working knowledge of ISO, GMPs and/or OSHA regulations required
• Motivated, self-started, collaborator

Responsibilities:

• Safety Responsibilities:
• Supports a culture where employees address unsafe conditions and behaviors, make suggestions for improvements, and actively participates in implementing solutions
• Identifies safety gaps and self-initiates corrective actions
• Strictly adheres to plant safety, housekeeping, and 5S efforts
• Understands, identifies, and corrects safety hazards
• Drives a culture which empowers employees to understand and embrace what they own
• Food Safety Responsibilities:
• Monitors and verifies activities to ensure that finished goods and raw materials are coming in and out of the facility meet consumer safety and quality standards.
• Complies with all company food safety and quality assurance procedures
• Reports any product or process failures that could impact food safety of manufactured products to the location's Food Safety Team Leader and submits an appropriate incident report

Physical Requirements:

• Required to walk, sit and/or stand for up to 12 hours per day.
• May be required to reach with hands and arms.
• As needed, stoop, squat, twist, push and pull, maintain balance, bend at the waist, kneel, walk varying distances, and climb stairs and lift to 50 lb

About MRP:

MRP Solutions (MRP), a plastic cap manufacturer, is a leading provider of high-quality, injection molded plastic closures, jars and packaging components used every day by millions of consumers around the globe. But we offer more than just plastic caps and lids – we deliver industry-leading packaging solutions tailored to each customer's unique requirements, providing best-in-class product protection while ensuring consumer confidence.

MRP Solutions combines extensive packaging expertise with a consultative approach to reliably uncover customer needs. By understanding your business goals, we can tailor smarter, safer, and more flexible packaging solutions that reduce cost and increase speed to market, helping your businesses capitalize on opportunity. By constantly innovating, MRP enables our customers to grow, making us a preferred partner.

We are passionate about partnering with distributors and manufacturers who understand that plastic caps and lids are a small but important part of how people experience their brands. Together, we deliver packaging with purpose.

Our Vision:

We deliver industry-leading packaging solutions tailored to each customer's unique requirements, providing best-in-class product protection while ensuring consumer confidence.

By constantly innovating, MRP enables our customers to grow, making us a preferred partner.

Our Values & Beliefs:

• Integrity – We have the courage to act with the highest level of integrity, even when no one is watching. We do what is right 100% of the time.
• Value Creation – The sole reason a company exists is to create real long-term value for society. This starts with ensuring human safety, as value cannot be created without first protecting human life. We seek opportunities for mutual benefit with all of our stakeholders, including customers, employees, shareholders, suppliers, and the communities in which we operate. In everything we do, our overarching goal is to deliver superior results.
• Accountability - We are accountable to each other and to our stakeholders. We say what we do and do what we say. We embrace a culture of ownership, empowering and equipping employees with the ability to own their outcomes.
• Entrepreneurial - Everyone thinks and acts like owners, employing good economic and critical thinking skills while adopting the risk profile of our shareholders. We are inquisitive, constantly seeking out opportunities to improve, actively searching for and innovating across each and every aspect of our business. We relentlessly strive to understand and profitably anticipate what our customers need and value, because if our customers do not grow, we do not grow.
• Respectful and Friendly – Everyone deserves to be treated with respect and dignity. Because everyone's perspective has value, we embrace diversity of thought, background and experiences. We are friendly and lead with a smile. What we do is important, but how we do it is what makes it impactful.
• Change - We actively seek out and embrace change wherever profitable. Because society is constantly identifying and employing new and better ways of accomplishing tasks, we must constantly innovate, reinvent and, ultimately, destroy the old ways of doing business. We actively engage in rigorous debate and embrace challenge to ensure we stay relevant and deliver superior results.
• Fulfillment – Our employees are the foundation of our success. We foster an environment enabling our employees to learn, grow and accept more accountability as they demonstrate capability. We promote more than just individual connection as community at work brings people together through common interest, objectives or experiences.

MRP Solutions is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, color, religion, sex (including sexual orientation, gender identity or expression, transgender status), national origin, age, disability, medical condition, marital or protected veteran status or any other basis or characteristic prohibited by applicable federal, state, or local law. Consistent with the obligations of state and federal law, MRP Solutions will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources