Financial Wellness Advocate

Supporting members in navigating financial stressors, the full-time Financial Wellness Advocate will conduct outreach calls, analyze financial situations, and provide resources to enhance financial wellness in a hybrid remote environment. Key responsibilities Conduct outreach calls to assist members with financial challenges Analyze financial situations and determine the best course of action for members Provide internal and external resources to guide members through financial crises Required qualifications 1-3 years of related experience with 5+ years in member service Familiarity with FRCA, MLA, SCRA, FDCPA, FCRA, UDAAP High school diploma or equivalent Strong critical thinking and analytical skills Proficiency with industry-related software programs