Senior Customer Operations Manager

Overview Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love. Location Kenosha Branch, 12355 Uline Way, Kenosha, WI 53144 Position Responsibilities Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy. Guide leaders in analyzing department results for trends and improvement opportunities. Track and report gross profit, return, vendor performance and customer feedback metrics. Work with other Uline teams to enhance customer service processes and identify new product opportunities. Build strong vendor relationships to resolve issues quickly and enhance service quality. Minimum Requirements Bachelor’s degree. 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role. Knowledge of Order Entry, Purchase Order Systems and Microsoft Office. Travel to Uline’s North American branches and to vendors. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Café featuring affordable daily meal options from local restaurants. On-site fitness center and walking paths. Best-in-class, clean, modern facilities. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled #CORP (#IN-PPCS) #ZR-HQCS Our employees make the difference and we are committed to offering exceptional benefits and perks! Note: This description reflects the responsibilities and requirements for the role and may be subject to change. #J-18808-Ljbffr