Senior Consultant Product Implementation

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Job Summary: 
The role of the Senior Consultant, Product Implementation is to support hospital customers in achieving their business objectives by optimizing the utilization of Pharmacy Automation systems. This position provides leadership for installation projects and ongoing customer education. The position serves as the primary site liaison between the customer and other departments (Sales, Technical Support, Clinical Support) and coordinates resources for implementation and training.


Responsibilities:

• Responsible for coordinating the delivery of equipment, software, supplies, technical support and services to meet or exceed customer expectations.

• Plans and schedules all phases of installation project including site preparation, equipment delivery/installation, system set-up and testing, staff training, and completion of punch list items upon customer approval.

• Provides input during system design phase to optimize system configuration based on customer needs.

• Coordinates commissioning activities to ensure that systems are fully operational within planned timelines.

• Provides project status updates to management team throughout the entire process.

• Conducts regular conference calls to update hospital staff on progress made since last call and discuss upcoming milestones.

• Manages the inventory of spare parts and consumable supplies needed to support installations.

• Performs basic troubleshooting of installation related issues and collaborates with Technical Support Engineers on more complex problems.

• Assists sales department in closing new business by providing information regarding installation plans and scheduling for proposed implementations.

• Works closely with clinical specialist(s) to coordinate clinical cutover planning and execute go live procedures.

• Communicates regularly with Hospital Customer Service Department regarding billing, service agreements, and any financial arrangements.

Qualifications:

• Bachelor’s degree required; engineering, computer science, or business administration preferred.

• Minimum of five years experience in product implementation, preferably in a healthcare technology environment.

• Experience managing large scale capital projects required.

• Ability to communicate effectively at all levels of the organization and strong interpersonal skills.

• Strong organizational skills and attention to detail required.

• Excellent written and verbal communication skills required.

• Demonstrated ability to establish priorities among numerous pressing tasks while retaining a positive attitude under stressful situations.

• Basic knowledge of computers, Microsoft Office Suite and internet applications.

• Ability to travel extensively (80% -100%) to implement sites across the US and internationally.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA NC - Durham - Roche Drive

Additional Locations

Work Shift