Customer Support Analyst with Banking Domain Experience

Job Title : Customer Support Analyst with Banking Domain Experience Location : Troy, MI (3 days onsite a week) Duration : Long Term Contract Job Description Role & Responsibilities Review of customer feedback. Classifying & analyzing customer feedback. Establishing trends and communicating the analysis with Vendor’s onshore counterparts. Strong Banking knowledge. Knowledge of various Regulations including CFPB and OCC. Collaborate with team members to achieve performance targets. Identify and elevate priority issues to the appropriate channels. Offer solutions and alternatives to customers in a timely manner. Ensure customer satisfaction by providing high‑quality service. Participate in training sessions to enhance product knowledge. Adapt to new processes and technologies as required. Maintain a positive and professional demeanor at all times. Contribute to team meetings and share best practices. Top 3 Skills Strong Banking knowledge including knowledge of various Regulations including CFPB and OCC. #J-18808-Ljbffr ThemeSoft