Operations Leader

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Operations Leader to their team in Orange County. Job Summary: The Operations Leader serves as the operational leader for the Orange office, including team members located in our Glendale office, partnering closely with the Business Unit Leader and Sales Leadership to drive growth, accountability, operational excellence, and employee development. This role is responsible for creating structure and consistency across a team of 60+ Property & Casualty and Employee Benefits employees while ensuring strong service delivery, quality control, talent management, and achievement of key business objectives. The ideal candidate is a visible leader who builds high-performing teams, drives accountability, and supports a culture focused on growth and client excellence. Essential Functions: Partner with Business Unit Leader and Sales Leadership to support growth, retention, and profitability goals. Lead, coach, and develop a team of 60+ insurance professionals across multiple disciplines. Create accountability around performance expectations, service standards, and operational execution. Hire, onboard, develop, and, when necessary, manage performance improvement. Drive quality control initiatives, workflow consistency, and operational best practices. Monitor and improve key service, sales support, and operational KPI metrics. Lead process improvement and change management initiatives. Ensure compliance with agency procedures, carrier requirements, and regulatory standards. Champion adoption of agency technology platforms and operational tools. Foster a collaborative, high-performing culture focused on client service and employee engagement. Identify organizational needs and build talent pipelines to support future growth. Competencies & Qualifications: Proven experience leading teams, developing talent, and driving accountability. Strong understanding of insurance agency operations and service workflows. Experience supporting sales organizations and business growth initiatives. Excellent communication, coaching, and problem‑solving skills. Demonstrated ability to lead change, improve processes, and drive results. Education & Experience: Active California insurance license(s) 5+ years of insurance leadership experience. This range represents the estimated low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on factors including but not limited to performance, location, and experience. The range listed is just one component of FRP's total compensation package for employees. Pay Transparency Range $150,000 - $200,000 USD Disclaimer: While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary. Equal Employment Opportunity (EEO): FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law. FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays! Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Foundation Risk Partners’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr Foundation Risk Partners