Property Manager

Job Description

Job Description

About HR Legacy Commercial

At HR Legacy Commercial, we believe people come first, character matters, and leadership is demonstrated through service. Our mission extends beyond managing properties—we are committed to creating safe, welcoming, and well-maintained communities where residents feel respected, valued, and heard.

We operate with a servant-leadership mindset, emphasizing integrity, accountability, transparency, professionalism, and compassion. We believe that how we treat people is just as important as the results we deliver.

We hire for character, develop for excellence, and expect every employee to lead with respect and integrity.

Position Summary

The Property Manager is responsible for managing the day-to-day operations of an assigned public or affordable housing property, including resident relations, leasing, collections, maintenance coordination, financial performance, compliance support, and site administration.

At HR Legacy Commercial, the Property Manager is more than an operational leader—they are a representative of our company's values and commitment to putting people first.

The ideal candidate demonstrates strong character, emotional intelligence, professionalism, accountability, and a genuine passion for serving residents. We expect our Property Managers to lead by example, treat every individual with dignity, and foster an environment where residents and employees feel comfortable raising concerns.

Primary Responsibilities

• Direct daily property operations, staff workflow, resident service, leasing activity, occupancy, rent collection, delinquency follow-up, and site administrative functions.

• Foster a people-first culture by treating residents, employees, vendors, and community partners with dignity, patience, fairness, and respect.

• Lead by example, demonstrating strong character, integrity, professionalism, emotional intelligence, and accountability in every interaction.

• Monitor property income and expenses, approve invoices within delegated authority, support budget preparation, review monthly reports, and address variances with supervisory and accounting staff.

• Coordinate maintenance, inspections, unit turns, preventive maintenance, vendor access, emergency response, and work-order follow-up to maintain safe and acceptable property conditions.

• Ensure resident and applicant interactions, leasing practices, notices, files, recertification support, reasonable-accommodation processes, and documentation are handled consistently with Fair Housing and applicable program requirements.

• Address resident concerns promptly, professionally, and respectfully, ensuring residents feel heard and comfortable communicating with management.

• Demonstrate sound judgment and effective conflict-resolution skills, particularly during challenging or emotionally charged situations.

• Conduct property meetings and inspections, prepare required reports, and escalate legal, safety, compliance, financial, or personnel issues appropriately.

• Maintain a positive, respectful, and service-oriented workplace culture while holding staff accountable for performance and professional conduct.

Additional Duties: Performs other duties, special projects, coverage assignments, and responsibilities as needed or assigned to support property, resident, client, and organizational needs.

Required Qualifications

• Four or more years of progressively responsible property-management experience, preferably within public, affordable, subsidized, LIHTC, HUD-assisted, or voucher-supported housing.

• Demonstrated knowledge of Fair Housing, leasing, collections, maintenance coordination, inspections, resident relations, budgeting, file documentation, and affordable-housing compliance practices.

• Must hold a rent certification credential or be willing and able to obtain the required certification within two weeks of employment.

• Strong computer proficiency in Microsoft 365, Yardi or comparable property-management software, work-order systems, spreadsheets, email, and electronic records.

• Demonstrated customer-service, communication, conflict-resolution, organizational, and follow-through skills.

• Proven ability to remain calm, respectful, and professional when addressing difficult situations or resident complaints.

• Demonstrated integrity, accountability, sound judgment, and commitment to ethical leadership.

• Ability to work on-site and travel between properties as required.

Preferred Qualifications

• Associate or bachelor's degree in business, real estate, housing, public administration, or a related field.

• Experience with HUD, Chicago Housing Authority (CHA), LIHTC, Housing Choice Voucher, PBV, or other affordable-housing programs.

• CAM, ARM, COS, HCCP, TCS, or comparable property-management or affordable-housing credential.

• Experience supervising site staff or coordinating cross-functional property teams.

• Experience with property budgeting, monthly financial reporting, inspections, recertifications, unit turns, and corrective-action follow-up.

• Experience managing resident-service issues, lease enforcement, vendor coordination, and site-level operational reporting.

Core Competencies

• Character & Integrity: Demonstrates honesty, ethical conduct, sound judgment, and personal accountability.

• People-First Leadership: Prioritizes the well-being, dignity, and respectful treatment of residents and employees.

• Emotional Intelligence: Maintains professionalism, patience, and self-control in difficult situations.

• Servant Leadership: Leads through support, collaboration, humility, and a commitment to helping others succeed.

• Resident & Customer Service: Listens actively, responds promptly, and works toward practical solutions.

• Operational Excellence: Demonstrates strong property operations, financial awareness, compliance, organization, and follow-through.

• Professional Communication: Communicates clearly, transparently, respectfully, and consistently.

Benefits

Medical, Dental, Vision, Paid Time Off (PTO), and Holiday Pay, subject to plan terms and eligibility requirements. Benefits are subject to the terms, conditions, waiting periods, and eligibility provisions of applicable plans and policies.

Our Commitment to Character & Service

At HR Legacy Commercial, we believe character is not optional—it is the foundation of leadership.

We recognize that property management can be demanding and that difficult situations will arise. However, we expect every team member to respond with professionalism, respect, and a solutions-oriented attitude.

We do not expect perfection, but we do expect professionalism, accountability, integrity, and a genuine commitment to serving people.

Our standard is simple: Put people first. Lead with character. Serve with integrity. Deliver with excellence.