Medical Support Assistant (Advanced)

Medical Support Assistant

The incumbent provides specialized and expert administrative patient support while working collaboratively in an interprofessional coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Works collaboratively with programs, services, and interprofessional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video. The AMSA is responsible for answering telephones, secure messages and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the CCC, scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

Duties include, but are not limited to:

• Work that requires a practical knowledge of computerized data entry and information processing systems.
• Setting priorities and deadlines, participating and providing input in problem solving on operational issues or procedures in team meetings.
• Training new staff.
• Scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information.
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs interprofessional team members about shared patients (i.e.)., those who receive their care at multiple VA centers or those who receive care in the community.

Work Schedule: Monday - Friday 7:45am - 4:30pm

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 60554F Relocation/Recruitment Incentives: Not Approved. Permanent Change of Station (PCS): Not Authorized.