Manager, Hospitality Premium Services

LA28 is the independent, non‑profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community. The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles. Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place – a team full of perspectives, experiences and expertise. We are guided by the following set of values and behaviors – optimism, integrity, excellence, inclusion, co‑creation and boldness – and look forward to hearing about how your past experiences align with them. Title: Manager, Hospitality Premium Services Position Summary The Games Delivery Revenue team oversees the Ticketing, Hospitality, and Food & Beverage departments. This department is responsible for securing key revenue streams for LA28, ensuring sold out and fully attended events, and delivering a comprehensive food and beverage plan for fans, stakeholders, the world’s press and broadcasters, workforce, and athletes. The LA28 Commercial Hospitality team is dedicated to redefining the Olympic and Paralympic hospitality experience by delivering premium, revenue‑generating packages for key stakeholders and fans. In partnership with On Location, LA28’s Official Hospitality Provider, the team is responsible for integrating a commercial hospitality strategy that maximizes asset value, optimizes revenue and supports a consistent Games‑time experience. Reporting to the Manager, Hospitality Stakeholder Relations, the Manager, Hospitality Premium Services will serve as the primary Hospitality point of contact to support the execution of Premium guest and VVIP frameworks developed cross‑functionally. Working closely with LA28 Protocol, Venue Management, Security, Accreditation, and the broader Hospitality Operations team, this role will operationalize VVIP tiering, access and movement requirements, communication plans, escalation pathways and contingency procedures. The Manager will oversee hospitality readiness, venue‑based operational planning, and drive proactive issue resolution to ensure that exceptional guest service standards are met. Key Responsibilities Support the cross‑functional development of LA28’s Premium guest and VVIP framework, including protocols, governance and decision‑making pathways. Collaborate to define and maintain the VVIP tiering system alongside Protocol, Venue Management, Security and Accreditation, outlining access, movement and credentialing requirements. Support the strategic planning and operational readiness of Premium hospitality programs across LA28 venues, ensuring alignment with overarching service standards. Monitor and report on key service delivery standards, hospitality readiness milestones and operational dashboards to ensure benchmarks are met. Identify operational risks within the Premium hospitality footprint and collaborate on mitigation plans to ensure continuity of service and consistent execution. Cross‑Functional Coordination Serve as the primary Hospitality point of contact, coordinating directly with Protocol, Venue Management, Security, Transport, Ticketing and Event Services to ensure VVIP requirements are aligned, documented and operationally feasible. Collaborate with the Hospitality Operations team to translate overarching VVIP requirements and decisions into functional venue‑level operational plans and execution models. Support the creation and maintenance of cross‑functional communication and escalation plans, clearly defining roles, information‑sharing protocols and senior leadership engagement for VVIP activity. Coordinate the integration of jointly owned protocols for planned and unplanned VVIP movements, ensuring advance notification, access exceptions and rapid‑response coordination are smoothly aligned across FAs. Games‑Time Operations Support and oversee venue‑based Premium hospitality execution, managing guest arrival and departure flows, access control coordination and seating/space allocation. Execute contingency frameworks and operational pathways to successfully accommodate last‑minute premium guests and sudden protocol shifts. Serve as the Hospitality point of contact for Premium services during Games‑time, managing the Stakeholder interface, providing protocol guidance and coordinating the resolution of complex or time‑critical issues. Manage guest issues and service escalations on the ground with sound judgement, composure and a proactive, solution‑oriented approach. Collaborate on the Premium Stakeholder experience at key pre‑Games and test events, validating and refining execution models through tabletop exercises and simulations. Ensure all premium operations are delivered in strict accordance with LA28 values, safety standards, accessibility requirements and official diplomatic protocol expectations. Background and Requirements Minimum 5 years of experience in VVIP or protocol operations, premium hospitality, guest management, venue operations or major event delivery, preferably within major sporting events, luxury hospitality or other large‑scale live environments. Demonstrated experience developing and implementing protocols, procedures, communication plans, escalation frameworks and contingency processes for high‑profile or sensitive guest movements. Strong understanding of VVIP access, accreditation, security, venue movement and cross‑functional planning requirements. Proven ability to coordinate across Protocol, Venue Management, Security, Accreditation, Transport, Ticketing, Hospitality and other operational teams in complex, fast‑paced environments. Sound judgment and discretion when managing confidential information, sensitive stakeholder matters, operational changes and time‑critical escalations. Strong written and verbal communication skills, with the ability to translate complex requirements into clear policies, procedures and decision‑making frameworks. Proficiency in Microsoft Office Suite, including PowerPoint, Excel and Outlook, and experience using workflow or project management tools such as Airtable, Smartsheet or Asana. Bachelor’s degree or equivalent relevant professional experience. Physical Requirements and Working Conditions Available to work onsite in our Downtown Los Angeles‑based office. The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones and other office equipment. The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment. Perform other duties as required; the role will evolve over time and may include other responsibilities during the Olympic and Paralympic Games. Highly organized and extremely detail‑oriented with a proven ability to manage complex operational frameworks. Ability to remain calm under pressure and find solutions in fast‑paced environments. Strong strategic problem‑solving skills, with the capacity to make sound, logical decisions in fast‑paced situations. Highly collaborative, committed to co‑creation and driving shared solutions across diverse internal and external teams. Self‑starter with the initiative to define project roadmaps, proactively seek constructive feedback and continuously evolve operational plans. The annual base salary range for this position is $88,000 - $105,000 . The pay scale provides the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience or other reasonable criteria consistent with LA28’s operational business needs and applicable law. LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives and identities to apply. We assess applications based on relevant skills, education and experience a candidate can add to our team. #J-18808-Ljbffr LA28 (Web)