Field Support Associate (Floater)

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

Position Summary: The Field Support Associate (Floater) is a highly adaptable operational professional responsible for providing on-site coverage and project support across multiple client locations within the assigned region. This role ensures business continuity during employee absences vacations and other types of PTO while also supporting special projects operational transitions service enhancements and new site launches. The FSA must be flexible customer focused detail-oriented and capable of quickly integrating into diverse site environments while maintaining high service standards. Travel within the designated service area is required.

Driving Position: Personal Vehicle

Responsibilities:

• Mail & Package Operations: Receive sort process and distribute incoming mail and packages to designated departments and recipients ensuring accuracy and timely delivery. Maintain chainofcustody documentation for accountable items including logging tracking and secure handling.
• Copy Print & Scanning Services: Operate and troubleshoot multifunction devices (MFDs) to complete copy print scan and finishing requests according to client specifications. Manage document workflows including digital file handling quality control and secure transmission of sensitive materials.
• Shipping & Receiving Support: Prepare outbound shipments ensuring proper packaging labeling carrier selection and documentation. Coordinate with carriers (UPS FedEx USPS) and client departments to resolve delivery issues or special handling needs.
• Document Management & Workflow Coordination: Support document lifecycle processes such as indexing routing archiving and digital conversion. Ensure compliance with client policies for handling confidential regulated or proprietary information.
• Hospitality & Office Services: Set up conference rooms meeting spaces and hospitality areas ensuring cleanliness supplies and equipment readiness. Assist with visitor support including reception coverage escorting guests and providing general facility guidance.
• Customer Service & Client Interaction: Deliver professional courteous and proactive service to all client stakeholders responding promptly to inquiries and service requests. Communicate effectively with client teams regarding job status delivery updates and operational needs.
• Equipment & Facility Upkeep: Monitor and maintain office services equipment reporting issues and coordinating repairs as needed. Keep mailroom print areas and supply stations clean organized and compliant with safety standards.
• Operational Support & Flex Coverage: Support additional office services functions as needed including supply replenishment inventory checks and special projects. Provide coverage across multiple service areas or client locations based on operational demand.
• Ability to travel and provide support to all assigned work locations

Qualifications:

* Proficient in MS suite (Word Excel email)
* Excellent communication skills (verbal written)
* Experience in mailroom logistics facilities or operations leadership preferred
* Strong customer service and communication skills
* Able to lift up to 50Lbs
* Ability to lift move and deliver packages utilizing dollies or palette jack as required
* Detailoriented with strong organizational habits
* Safety mindset oriented
* Comfortable using tracking systems logs and digital toolsCommitment to safety professionalism and reliability
* Able to prioritize tasks correctly meeting all SLAs

Required Experience:

IC