Operations Manager Corporate Trust

Job Summary


Manages various segments of Corporate Trust Department, overseeing operational aspects including systems supporting those functions, and administrative services performed by those departments. Partners with division leadership on financial and strategic business issues, and long-range planning. Responsible for ensuring the maintenance and/or development of proper internal controls for the types and volume of business transacted by the department(s) they oversee. Ensures the most effective and efficient process work flows are employed and maintained to ensure prompt and seamless service and support to both internal and external customers.


Job Duties and Responsibilities

• Consults with the Director of Corporate trust to develop, plan and implement department goals and initiatives. Oversees the effective and efficient execution of the department's operation and tactical plans. Plans and coordinates the department's projects, directs workflow to ensure adherence to regulatory and company guidelines, SOPs, and ensures successful completion in accordance with established timelines.
• Responsible for the effective and efficient performance of one or more of the following Trust Operations functions: trust accounting, cash movement/reconcilement, asset movement, investment operations, and trust data.
• Provides customer support and maintains effective working relationships in communications with issuers, bondholders, underwriters, attorneys, accountants, etc., in person, by phone and in written correspondence.
• Attends closings and executes documents. Handles in-bank customer bond transfers and redemptions and processes audit requests.
• Generates and compiles customer trust reports and numerous internal conforming reports of trust activity and balances. Generates tax reports and performs reconciliation of trust accounts, ledgers and records. Interfaces with the Depository Trust Company (DTC) for book entry security positions, fracking, and dewacking positions.
• Reviews documentation and remits payments via bank wire and by check. Monitors Letters of Credit expiration dates and reviews renewal documentation. Gathers weekly variable bonds reset rates and computes interest due. Processes Letters of Credit draws and invoices customers and creditors.
• Reviews work processes and procedures to ensure efficient operations, recommends and implements improvements. Establishes and ensures adherence to policies, regulations, guidelines and procedures.
• Manages the day-to-day activities of the Trust Operations area. Provides leadership, direction and growth opportunities to members of the department, performing those responsibilities in accordance with the Company's policies and applicable laws. Responsible for interviewing, hiring, planning, assigning or directing work, appraising performance, disciplining team members and resolving problems. Works with the Human Resources Department to resolve more complex team member-related issues.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education:

Bachelor's degree in finance, economics, Business Administration or an equivalent combination of education and experience.

Minimum Experience:

Eight years job related experience including at least five years of experience in sophisticated investment products; and at least two years of accounting experience.

Required Knowledge, Skills, & Abilities:

• Broad knowledge of corporate trust transactions and processes
• Strong analytical skills
• Strong communication skills
• Proficiency using Microsoft Office software products