Senior Client Service Account Associate

Client Service Account Manager – Payments Team Do you love managing a large portfolio of clients? If so, join our team to have direct responsibility for servicing a portfolio of large corporate or financial institution clients. You will support clients to effectively utilize Payments Products and Services, act as a central point of resolution, identify product/service gaps, and recommend growth and efficiency opportunities. Job Responsibilities Act as key advisor to the client, providing advice and consultation on decision making Act as client’s central point of resolution and escalation for service issues, liaise with bank partners to manage issues Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities Use product knowledge to recommend and participate in product enhancements and service delivery plans Convey complex ideas and client issues with confidence Adhere to and ensure client’s compliance with risk policies and practices, and educate clients on new legal, regulatory, and cyber changes Qualifications, Capabilities and Skills Minimum 3 years of relevant industry and/or functional experience Understanding of core Treasury Services product sets Ability to present oral and written communication in an organized, clear and confident manner Manages time effectively in a fast‑paced environment; demonstrating ability to balance competing priorities and deliver on commitments Ability to partner with internal colleagues and external clients Applies sound judgment during the decision‑making process; evaluates risk factors Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry, etc.) when business needs arise We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans. #J-18808-Ljbffr JPMorganChase