Associate Tech Specialist

SQL Support Engineer

SQL Team is responsible for supporting the MS SQL infrastructure for various use cases within Client IT CTW. It supports more than 200+ productive SQL DBs in three regions holding 1.3 TB. As an SQL Engineer you will be part of the IT CTW Backend Support Operations team, providing SQL support on 24x5 basis during business hours and on-call support during off-business hours.

Technical Tasks / Activities:

• Responsible for identifying, recording, registering and performing the correct troubleshooting of tickets as mentioned in the service catalog for SQL service.
• SQL administration tasks
• Provide escalated support for SQL CTW services on CTW servers
• Provide escalated support for the SQL servers of the SCOM and SCCM teams.
• Provide support to the Citrix team for SQL related activities.
• Provide L3 support for all critical DB's hosts by DB Owners.
• Administer, backup, recovery of hosted instances
• Advise, provide performance checks and escalated support about performance tasks to SMEs.
• Handle all tickets escalated by Field IT or Service Desk or forwarded from other service teams.
• Create PowerBI / Utilization Trend Reports.

Pre-requisites: Required Experience Skillset:

• For E3- level -- More than 8 years of Experience in IT with a minimum 5 years in SQL administration
• Expert knowledge of: Installation, configuration and troubleshooting of current and previous MS SQL server versions dating back to 2016
• SQL server maintenance tasks
• SQL server high availability / disaster recovery solutions especially SQL Cluster and Always On
• SQL server backup strategies and recovery of instances and databases

The pay range for this role is *** - *** per annum including any bonuses or variable pay. *** also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ***.