BDC Manager (Sales) - 2785

Job Description

Job Description

BRAM Auto Group is one of the largest family-owned businesses in the Tri-State area serving customers in New York and New Jersey for over 50 years. BRAM is a premier automotive management group- we own and operate 13 innovative Dealership Locations representing, Lexus, Honda, Toyota, Cadillac, INEOS Grenadier, Hyundai and Genesis Brands.

BRAM Auto Group has built a strong company reputation as a workplace that values innovation, upholds superior service, and rewards hard work and success. We offer a competitive total compensation package that includes: Medical, Dental, Vision, Life, 401K, Paid Vacation & Holidays, and more!

Automotive BDC Manager Responsibilities

The Automotive Sales BDC Manager is responsible for overseeing and handling inbound and outbound communication as it relates to BDC Sales Department.

• Responsible for hiring, training, and supervising all BDC Sales Department personnel, as well as monitoring their performance in meeting sales quota
• Exhibits a professional management style that sets the example for enthusiasm, respectfulness, productivity, and accountability
• Creates goals and objectives for the BDC Sales Department
• Must Maintain Dealership/Manufacturer required Training levels
• Assumes accountability for teams daily performance metrics in sales and CRM utilization, appointments, and follow up calls
• Provides monthly production report of the BDC Sales Department
• Responds to email/text inquiries in a professional, well-spoken manner and disperse emails to appropriate Department Managers as needed
• Monitors and contacts Internet leads from our website, dealer, manufacturer and third party sites
• Follows up with all clients that are connected to the dealership for business development
• Attends sales meetings and trainings as required
• Ensures Department is compliant with government regulations
• Manages all other aspects of the BDC Sales Department
• Follows Safeguards Rules and company safety procedures and policies

Automotive Sales BDC Manager Qualifications

• Previous automotive BDC Management experience (1+ years)
• Previous automotive BDC experience (3-5+ years)
• Individuals employed in this position must be able to stand, sit and mobilize through various dealership work areas (sometimes for extended periods) in connection with their sales and customer and customer service duties
• Individuals employed in this position must display excellent customer service skills, including without limitation: Managing difficult or challenging customer situations; responding promptly to customer needs; soliciting customer feedback to improve service; responding to requests for service and assistance; meeting commitments to customers and management
• Individuals employed in this position must have excellent interpersonal communication skills; cultural sensitivity and demonstrates ability to work with diverse people groups
• Individuals employed in this position must have excellent verbal and written communication skills, including the ability to effectively present information and respond to questions and management
• Individuals employed in this position must be able to read, and generally analyze and interpret relevant business periodical, professional journals, technical procedures and/or government regulations and write reports and general business correspondence
• Individuals employed in this position must have excellent organizational skills and attention to detail
• Individuals employed in this position must demonstrate sufficient computer literacy
• Individuals employed in this position must possess a positive attitude and commitment to adhere to and administer company policies, procedures and standards
• Individuals employed in this position must have required factory certifications

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Commuter Benefits
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• automotive dealership: 3-5+ years (Required)
• Management: 1+ year (Preferred)

Work Location: In person