Principal Associate, Risk Manager - Issues & Events Management (Hybrid)

About the Role As a Principal Risk Specialist within the Card Risk team, you will engage with risk managers, product owners, and business leads in delivering flawlessly executed event and issue management. Each issue or event is a self‑contained project; it requires analysis of the underlying breakdown, identification of the right solution, and ongoing execution to facilitate closure. Risk events do not happen sequentially, so you will concurrently manage multiple open items while collaborating with leaders to improve Capital One’s risk profile and put the customer first. We are seeking dedicated, disciplined risk professionals who excel in a team environment, can improve company processes, and effectively communicate and influence partners. Responsibilities Provide project management for Issue and Event management execution through established processes and standards to mitigate risk and ensure optimal customer recovery. Partner with Legal and Compliance to deeply understand exposure from breakdowns and provide guidance to the business. Guide root cause analysis to fully understand the breakdown and influence sustainable containment plans to prevent similar future breakdowns. Coordinate, influence, and negotiate priorities with partner dependencies to ensure event goals and timelines are met; escalating when appropriate. Streamline interactions with the business related to breakdown enhancement, event progress, and process improvement opportunities. Support research and problem‑solving as needed to support the business. Provide training and development of teammates and others as necessary. Establish strong interaction models and relationships to collaborate with key stakeholders, ensuring delivery of commitments. Maintain performance that aligns with quality and production metrics. Qualifications Deep understanding of Capital One Enterprise Risk Management Standards, tools, playbooks, and systems. Outstanding communication and relationship‑building skills. Exceptional collaboration skills for interacting with stakeholders at all levels to manage, inform, and influence outcomes. Strong judgment and critical thinking skills. Process and project management experience with excellent organization and planning skills. Capacity to deliver quality work, multi‑task, and focus on priorities in a dynamic environment. Strong problem‑solving skills. Basic Qualifications High school diploma, GED, or equivalent. At least 2 years of Operations, Financial Services Compliance, or Risk Management experience. At least 2 years of experience in Process Management or Project Management. Preferred Qualifications Bachelor’s degree or military experience. 1+ years of Risk Event management or Issue Management experience. 1+ years of analytical experience. 3+ years of experience managing multiple projects concurrently in an autonomous environment. 3+ years of risk methodologies and corporate risk practices experience. 3+ years of operations management or risk management experience. Lean, Agile, Six Sigma, Business Process Management, or Project Management certification. Salary and Benefits Chicago, IL: $109,900 - $125,400 (Principal Risk Specialist) McLean, VA: $120,800 - $137,900 (Principal Risk Specialist) Richmond, VA: $109,900 - $125,400 (Principal Risk Specialist) This role is also eligible to earn performance‑based incentive compensation, including cash bonus(es) and/or long‑term incentives (LTI). Equal Opportunity Statement Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. #J-18808-Ljbffr Capital One