Dispatcher
Amazon Delivery Service Partners (Various DSPs Hiring)
Company Description
Babila Logistics are seeking a reliable and well-organized Dispatcher with Amazon DSP experience to manage dispatch operations, support drivers, and ensure smooth daily delivery activities.
Job Description
- Coordinate and oversee daily dispatch operations, including route assignments and driver check-out/check-in.
- Assign and optimize delivery routes for efficiency.
- Monitor delivery progress using Amazon systems such as Cortex and Flex, and provide real-time support to Delivery Associates (DAs).
- Troubleshoot issues such as route delays, vehicle breakdowns, delivery exceptions, and emergencies.
- Communicate effectively with drivers, management, and Amazon support teams.
- Ensure all drivers adhere to safety protocols, company policies, and regulatory requirements.
- Conduct daily safety briefings during stand-up meetings.
- Monitor driver behavior, including speeding, harsh braking, and distractions, using telematics tools, and provide coaching as needed.
- Track, report, and escalate safety incidents, near-misses, and violations.
- Coordinate emergency response in case of accidents or on-road incidents.
- Ensure all vehicles meet safety and operational standards prior to dispatch.
- Assist with reassigning routes or packages as needed to ensure completion.
- Track and report key performance metrics, including on-time delivery, route completion, and safety performance.
- Maintain accurate records and logs for both operational and safety activities.
- Partner with management to drive continuous improvement in delivery efficiency and safety performance.
- Availability to work weekends.
- Minimum 1 year of dispatcher experience with an Amazon DSP.
- Experience as an Amazon Delivery Associate (DA).
- Proficiency in Microsoft Excel, Word, and Google Sheets.
- Strong communication and interpersonal skills.
- Team-oriented with a positive attitude.
- Strong organizational and multitasking skills.
- Ability to perform under pressure.
- Reliable and punctual.
- Problem-solving mindset.
- Job Type: Full-time
- Work Location: On-site
- Competitive pay
- Health insurance
- Tuition reimbursement
How to Apply Apply with your updated resume.
Vacancy posted 5 days ago
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