Linux Support Engineer

About UsJetRails is a hosted infrastructure provider for mission-critical web applications. Our clients run multi-million dollar e-commerce stores and cutting edge web apps. Its our job to keep them online. With hundreds of millions of dollars on the line, we take our job very seriously. We live and breathe speed, security, scalability, and strategy for web infrastructure. Oh, and were serious about having fun! We learned long ago that without that magic ingredient, work feels too much like work.Cutting edge infrastructure is never boring. While relentlessly pursuing 100% uptime, we learn, earn, work with smart and motivated teammates, and generally have a great time. All this in a relaxed easy going culture, lacking office politics with a laser focus on customer happiness.Were a crew of tech geeks, gamers, and fun-lovers. Weve been around since 2000, when we started life as eBoundHost offering shared, dedicated and virtual hosting services. Weve been a stable, profitable and growing company since the beginning.About YouYoure excited by the idea of a meaningful role with a company that values and retains its talented teammates (you guessed it, thats us!). You insist on a work environment thats fun and dynamic, where your coworkers respect and value each other. You have opinions on how to make things better, and want to be heard and encouraged. You dont sit around waiting to be told what to do - instead, you figure out where you can add value and start pitching in. ResponsibilitiesProvide technical support for customers via phone, ticket system or messenger.Provide support in a wide range of advanced Linux and AWS server management issuesUse critical thinking skills to identify and resolve technical problemsMaintain effective communication with internal and external channelsProvide short-term resolutions and develop preventative measures for the longer termMonitor server alerts for any performance issues and address them appropriatelyHelp create internal documentation as well as customer facing knowledge baseAssist in onboarding, training and mentoring new team membersKeep up to date with relevant technologiesJob requirementsRequired Skills1+ years of experience in customer service/technical support via phone or ticketing systemExperience as System Administrator, or End User of a Linux Operating SystemOS: Ubuntu, CentOS, CloudLinuxFundamentals: DNS, Networking, IP routingDatabase: MySQL,Control Panel: cPanel, AWSExperience with troubleshooting in multi-user environmentsHands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc)General understanding of networking (TCP/IP, DNS, Routing, E-Mail)Demonstration of independent thinking and decision-making abilitiesAbility to multitask, adapt to changes quickly, and to prioritize workExcellent communication, availability and interpersonal skillsStrong troubleshooting skills in a fast-paced environmentOpen to 24/7 support environment Availability to possibly working weekends Availability to working overnight shifts BehaviorsEnergy, drive, enthusiasm and determinationYearns for the best outcome and looking towards the positiveTeam focused - looks to the success of the whole and see the bigger pictureDesire to go above and beyondWillingness to learnBenefits of working at JetRailsCompetitive salaryRetirement 401k plan matchingHealth and Dental InsuranceTremendous growth potentialNo Jerks Allowed RuleWorking alongside and learning from the best people in the industryTechnical hands-on experienceRelaxed, and focused atmosphereRemote first
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