Customer Experience Associate

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. The pay range for this role is Min - 45000 - Max - 60000 . The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location. Job title: Customer Experience Associate Location: Quincy, IL or Bentleyville, PA About Us? Imagine a company with technology leadership of over 160 years, yet itoperateswith the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe,we’redriving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. Job Overview: We have an opportunity available for a Customer Experience Associate on our team. This entry-level role supports the delivery of a positive customer experience by assisting with customer transactions, order processing, and communication activities. The Associate works closely with experienced team members to learn customer service processes, systems, and product knowledge while ensuring accuracy and responsiveness in daily responsibilities. The ideal candidate is customer-focused, detail-oriented, and eager to develop their skills in customer service operations. This position provides an opportunity to build a strong foundation in quotations, order entry, delivery coordination, and cross-functional collaboration while following established procedures and best practices. This role is expected to develop proficiency in Customer Experience Associate core competencies through training, coaching, and hands-on experience, demonstrating continuous growth and increasing independence in performing assigned responsibilities. KeyResponsibilities: Support customer transactions, including assisting with quotations, order entry, and delivery coordination under guidance Respond to basic customer inquiries and provide updates on order status and delivery schedules Escalate customer issues toappropriate teammembers for resolution Collaborate with internal teams to support order processing and customer requests Follow established processes, standard work, and SOPs to complete daily tasks Maintainaccuratedata entry and documentation within SAP and other systems Utilize tools and systems to track orders andassistwith customer communication Identifyquestions or issues and seek guidance to ensureaccurateresolution Participatein onboarding, training, and continuous learning to build product and processknowledge Support team initiatives and contribute to a positive and collaborative work environment Requirements: High school diploma or equivalent Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, and effective mannerisrequired. Proficient in using Microsoft Office suite, including Word, Excel, and PowerPoint Preferences: Bachelor’s Degree in Business, Marketing, or Technical-related field Physical Requirements: Ability to stand/walk/sit forlong periodsof time. Workenvironment is in an office. Ability to communicate information effectively through oral and written presentation. Can convey detailed instructions to others. Able tooperatea computer. Travel & Work Arrangements/Requirements: This position will be based at one of our locations, either Quincy, IL or Bentleyville, PA, depending on the candidate. Travel is limited to rare circumstances only. Pay Range The pay range for this role is$45,000 - $60,000annually. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location. WhatWe Offer At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit If you are a person with a disability and need assistance applying for a job, please submit a request . What we Offer At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. #J-18808-Ljbffr