Customer Development Specialist (Sales)

Job DescriptionJob DescriptionCustomer Development Specialist(Outbound Call Center Customer Service and Sales)Location: Orlando, FLReporting to: National Sales Manager What You'll DoJob Summary: We are seeking a motivated and enthusiastic Customer Development Specialist to join our team. The ideal candidate will enjoy engaging with customers over the phone, understanding their concerns, and helping to increase sales. This role involves gathering feedback on issues and communicating them to senior leadership to improve overall operations and customer service. You will be responsible for maintaining and growing relationships with key customers, ensuring high levels of customer satisfaction, and supporting sales initiatives.Key Responsibilities:Provide exceptional customer service and build strong relationships with customers.Make outbound calls to existing and potential customers to understand their needs and concerns.Gather and document customer feedback on issues and concerns, and maintain accurate records of customer interactions and sales activities.Address concerns effectively, fostering long-term relationships, and problem solve to fix issues.Communicate customer feedback to senior leadership to drive operational improvements.Identify opportunities to increase sales by offering relevant products or services.Process orders, track shipments, maintain accurate records, and assist with pricing, quotes.Achieve and exceed targets and performance metrics.What You'll NeedMinimum QualificationsStrong verbal and written email communication skillsPrior call center, customer service relations, and/or sales experienceProficiency with Microsoft Office and emailComfortable in a fast-paced environment, and open to learning and adaptingMust be able to work in a team environmentProactive and customer-focused approachMust have reliable transportation and be able to commute to the Orlando site as requiredMust have the ability to work in a Call Center environment where frequent interruptions may occur.Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitationsAble to lift minimum of 30 lbs for trade show material and productPreferred QualificationsPrior experience in outbound sales or account management preferredCRM experience preferredPrior automotive experience is not essential, but would be helpful