Advanced Medical Support Assistant

Allied Health Professional

The AMSA provides specialized and expert administrative support to Veterans while working collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT, specialty clinics, and the Care in the Community programs). Work involves specialized administrative judgment and the flexible use of a wide range of clinical processes relating to access to care across the community.

• Coordinates with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communication during the inpatient to outpatient discharge.)
• Communicate with non-VA medical facilities; prepares correspondence for patients; manages a system for follow-up care such as new consults, tests, labs etc. and other duties assigned for the proper and timely treatment of patients.
• Maintains and coordinates appointment schedules for all community care consults.
• Communicates with community providers to ensure acceptance of VA patients and payments.
• Prepares any required pre-appointment documents including referral forms and release of information documents.
• Coordinates scheduling of appropriate level of care and documents scheduling efforts in the appropriate consult.
• Obtains medical documentation from community providers ensuring coordination and communication regarding services rendered.
• Communicates with PACT teams regarding urgent requests or requests for further treatment for continuity of care.
• Coordinates internal and external care between customers and providers.
• Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
• Enters appropriate information into the electronic record.
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
• Manages patient systems to verify and validate accuracy and resolve issues.
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
• All other duties as assigned.

Work Schedule: Full-time, Monday to Friday, 7:30 am to 4:00 pm

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not available

Virtual: This is not a virtual position.

Functional Statement #: 00792F