Accounts Receivable Specialist

As a premier global food provider, the OSI Group partners with the world’s leading foodservice and retail food brands to provide concept-to-table solutions that delight consumers around the globe. 

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We’re looking for individuals who thrive in an entrepreneurial environment and who enjoy working as a team to deliver unparalleled service and solutions to our customers. 

Position Summary:

The Account Receivable Specialist will be responsible for fully researching issues causing late payments and discrepancies, contacting the customer for past due balances, reviewing orders for release and making payment arrangements when needed. Determine root cause and facilitate corrective action to improve cashflow for the company. Will also be trained in cash application and deduction validating and clearing. All consistent with Departmental SLA's.

Principal Duties & Responsibilities:

•  Job is an individual contributor.

•  Job is an individual contributor and has no direct reports.

•  Responsible for collections on full invoices and past due accounts. Working with the customer on a payment plan when needed. Will be responsible for holding orders when a past due balance is not resolved.

• Obtain support documentation from customers related to deductions, audits and short payments taken; coordinate appropriate resolution with plants and document approval in compliance with company policy and procedures, including but not limited to PO's, BOL's, POD, Portal data. Identify and resolve issues by attributing to recurring discrepancies and work with internal business partners (production plant shipping, Customer Service; elevating concerns to AR Manager).

•  Research unidentified cash receipts/discrepancies and take appropriate action by securing appropriate back up, authorizations, and supporting documentation.

•  Review credit memos/debit memos issued to customer accounts, matching offsetting entries (identify matched items). Validate and clear approved deductions as well as seek repay for invalid.

• Work with Adesso to validate promotional activities on customers' accounts and determine collectability. Coordinate with AR Manager to clear deductions from Adesso and ERP of record. 

•  Track and evaluate individual performance metrics to ensure alignment with departmental goals, objectives, and service level agreements (SLAs). Create and maintain desk procedures including customer specific knowledge and instruction.

• Strive to maintain excellent customer relations through professional conduct.

•  Other responsibilities include but are not limited to participating in special/ad hoc projects, system implementations and enhancements as needed.

•  Support internal and external audits as requested by the AR Sr. Manager.

•  Ensure appropriate documentation is maintained in standardized location. Perform other duties as assigned

• This role has the responsibility to understand and places appropriate safety procedures in practice. This responsibility is achieved through education, training, and use of protective equipment (as applicable) and by following safety policies, regulations, standards, and laws.

•  Perform other duties as assigned.

Experience & Skills:

• 0-1 years of experience in related field is preferred.

•  Excellent proficiency in all Microsoft Office Suite Products.

•  Previous experience in Order-to-Cash value stream preferred.

•  Ten Key experience for data entry on numerical fields is preferred.

•  Previous experience in manufacturing ERP preferred

•  Functional level written and verbal language skills in English (other language a plus)

•  AR Specialist certification a plus.

Compensation/Benefits  

The salary range for this role is $22.40–$33.60, with a midpoint of $28. Offers are typically made between the minimum and midpoint of the range, based on skills, experience, and internal equity. In rare cases, highly qualified candidates may receive an offer above the midpoint; however, offers at the maximum of the range are not customary. The salary range posted represents the low and high end of OSI’s salary range for this position. Salaries will vary based on various factors, including but not limited to, location, education, skills, experience, and performance. Base salary is one component of OSI’s overall total rewards package. Other components may include bonuses, special pay programs, comprehensive time off, 401k with match, and a full suite of benefit offerings for you and your family.

Preferred Education:

•  Work is generally performed within a business professional office environment, with standard office equipment available.

•  Work conditions are typical of an office environment.

•  This role does not require any domestic travel

•  Position may require the physical agility of lifting up to 15 pounds

•  Position may require frequent and/or infrequent of bending, squatting, pushing, pulling, stretching/reaching, use hands or fingers, talk, hear, feel objects, tools, controls and standing/walking on concrete flooring.

•  Position may require the physical ability to stand/walk for Less than 4 hours.