Customer Service Representative - Bilingual (Spanish)

Spanish Speaking Customer Service RepresentativeWe are seeking a Spanish Speaking Customer Service Representative who loves talking to people and proactively solving issues. You will be the customers' first point of contact, providing exceptional service and support. Your primary responsibilities will include handling incoming calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.Essential FunctionsAnswer inbound calls from customers and assist in a professional and courteous mannerAddress customer inquiries, concerns, and complaints efficientlyResolve customer issues by providing accurate information and solutionsDocument customer interactions and maintain detailed recordsFollow company guidelines and procedures to ensure consistency and quality of serviceCollaborate with team members and other departments to resolve complex issuesMaintain a high level of product and service knowledge to provide accurate information to customersQualificationsA high school diploma or equivalent, as well as additional education or relevant certifications, are a plusProven experience in a customer service or call center roleExcellent interpersonal and communication skills (verbal and written) in SpanishAbility to work efficiently, independently, and cohesively, consistently producing quality resultsAbility to handle stressful situations with professionalism and patienceProficiency in using computer systems and software applicationsFlexibility to work in shifts, including evenings, weekends, and holidaysJob PreferencesProven customer support experience or experience as a Client Service Representative for a SaaS, Fintech or Healthcare is highly desired for this roleExperience in HospitalityWhat We Offer YouPaid time offOpportunities for advancementA positive and respectful work environmentOngoing training & personal developmentDisclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. Telenet