Server Operations Engineer II
$66.12k - $104.4kAstreya Partners Inc
Responsibilities
Technical Operations & Support
Inventory Database Improvement Strategy
$66,120.00 - $104,400.00 USD (Salary)
Technical Operations & Support
- Troubleshoot server and network hardware, including fiber/optic cables, optics, and hardware components
- Manage the lifecycle of circuit move, add, change, and disconnection (MACD) orders
- Directly execute or manage local vendor technicians for server, circuit, and maintenance troubleshooting
- Facilitate physical layer installation of server and network cabling according to cabling matrices
- Perform physical server and circuit troubleshooting and fault analysis
- Provide ongoing support of the production environment and coordinate with vendors, system owners, and operations teams to resolve issues
- Coordinate and track requests/orders and provide weekly reporting
- Document all implementations and changes
- Participate in an on-call rotation for ad-hoc troubleshooting across internal teams and external providers
- Support regional maintenance activities during business hours as needed
Inventory Database Improvement Strategy
- Maintain and improve:
- Server inventory database
- Circuit inventory database
- Spares inventory database
- Server inventory database
- Develop a plan to maintain appropriate spare levels at each site/warehouse
- Trigger replenishment requests when inventory reaches defined thresholds
- Initiate site and vendor remote hands requests to perform audits when required
- Update internal documentation as requested
- Perform ad-hoc operational tasks
- Maintain a ticketing system (JIRA) to track all requests and activities
- Work with SCM, equipment vendors, and data centers to manage delivery schedules and time windows
- Support ongoing process improvement initiatives
- Act as the initial point of contact (POC) for vendor queries related to interconnection and troubleshooting
- Create and track colocation inbound/outbound shipments
- Maintain internal documentation for internet provider contacts and circuit details
- Schedule onsite technicians and manage site access requests for ad-hoc and scheduled activities
- Submit vendor remote hands requests to support onsite physical work
- Perform regular audits of server, circuit, and spares inventory
- 2+ years of experience in data center or enterprise IT infrastructure
- Experience working within IT best practices (ITIL) and equipment lifecycle processes
- Experience executing detailed MOPs and following technical documentation
- Knowledge of relevant technologies, including fiber optics, DWDM/CWDM devices, and network interface types (form factors and protocols)
- Strong troubleshooting skills across technical, logistical, and process domains
- Experience coordinating with field technicians, engineers, contractors, and vendors, including Telecom ISP and colocation providers
- Excellent written and verbal communication skills, with the ability to provide clear remote technical guidance
- Basic command-line proficiency in Linux/Unix and switch OS CLI
- Ability to work independently with minimal supervision
- Experience coordinating or leading junior field technicians, engineers, contractors, and/or vendors in a telecommunications environment
- Experience collaborating across multiple teams and organizational levels
- Ability to anticipate risks and proactively mitigate project-impacting issues
- Strong documentation skills for technical processes and procedures, with the ability to accurately capture detailed information
- Relevant certifications such as Server+, Network+, A+, CDCTP, CDCPM, etc.
$66,120.00 - $104,400.00 USD (Salary)
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC
- Nationwide Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days 401k Plan
- Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
Vacancy posted 2 days ago
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