Representante de Servicio al Cliente
Mr. Appliance of Clermont and Apopka
Job Description
Job Description
¿Se emociona cuando ayuda a los clientes a encontrar soluciones? ¿Tiene una disposición alegre y excelentes habilidades telefónicas? ¿Le gustaría participar en la mejora de la vida hogareña de las familias de su comunidad?
Si es así, ¡te estamos buscando a ti! Mr. Appliance es una empresa de servicio al cliente de clase mundial que se destaca en la reparación de electrodomésticos. Estamos buscando representantes de servicio al cliente para nuestra oficina. ¡Aplica hoy!
Si valoras trabajar con gente que realmente te gusta, divertirte mientras trabajas y proteger tu tiempo libre, este es tu lugar. Disfrutará trabajar con nuestro equipo de oficina. Ah, ¿y mencionamos... no hay noches ni fines de semana?
También te daremos la formación continua que necesitarás. ¡Ni siquiera tienes que saber arreglar electrodomésticos!
Sus responsabilidades como representante de servicio al cliente
Como representante de servicio al cliente, usted es el componente clave para brindar un excelente servicio al cliente al crear experiencias de servicio al cliente de clase mundial para clientes con electrodomésticos averiados.
Estas son sus principales responsabilidades:
· Contestar las llamadas entrantes y empatizar con el cliente.
· Responder a los correos electrónicos de los clientes.
· Programe citas de servicio a domicilio con uno de nuestros técnicos capacitados en reparación de electrodomésticos.
· Comunicarse efectivamente con el cliente para asegurarse de que comprenda la hora de la cita y los servicios necesarios.
· Ordenar y recibir repuestos para asegurar el uso eficiente de los materiales de la empresa.
· Introducir datos en el software de la empresa
Para tener éxito en este rol como representante de servicio al cliente, esto es lo que necesita:
Servicio al cliente excepcional: en este rol, usted es la voz de la empresa. Puede demostrar su capacidad para brindar una excelente experiencia al cliente, mostrando empatía hacia el cliente. Usted está allí para programar citas de reparación para que puedan volver a tener un hogar eficiente.
Resolución de problemas: este rol requiere habilidades de pensamiento crítico y la capacidad de resolver problemas. Esto garantiza que nuestros clientes estén satisfechos y que el trabajo se programe y se solucione correctamente desde la primera vez.
Eficiencia : para responder a todas las necesidades diarias de nuestros clientes, deberá ser eficiente con su tiempo y ser capaz de sobresalir en un entorno de oficina acelerado.
Puntualidad y Fiabilidad : ¡Nuestros clientes esperan ansiosamente su ayuda! Para brindar una gran experiencia, debe estar disponible y llegar a tiempo.
Orgullo por los detalles : si valora la atención a los detalles al completar la información y los informes del cliente, encajará perfectamente.
Requisitos de trabajo
Los siguientes son los requisitos mínimos para ser considerado para el puesto de Representante de Servicio al Cliente.
· Diploma de escuela secundaria o su equivalente
· Buenas habilidades de comunicación telefónica
· Habilidades básicas de computación y entrada de datos
¡La experiencia previa en la oficina es una ventaja!
Beneficios y pago
El rango de pago para esta posición es de $XX.00 a $XX.00 por hora, según su experiencia.
Lo que tenemos para ofrecer:
· Sin noches ni fines de semana : valoramos tener un sólido equilibrio entre el trabajo y la vida personal. Trabajamos para ganarnos la vida, sin estar sobrecargados de trabajo.
· Beneficios : Los beneficios de salud, dentales y de la vista se ofrecen después de 90 días de empleo.
· PTO : descanso retribuido de X días al año
· Ambiente de equipo divertido: Respaldamos nuestra cultura y construimos nuestro equipo con personas que aman lo que hacen.
Si le gusta cuidar al cliente, es excelente para resolver problemas y quiere trabajar en un entorno de oficina, ¡una carrera en Mr. Appliance como Representante de servicio al cliente podría ser su futuro!
¡Aplica hoy!
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