Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Holiday Pay
• Health Reimbursement Account
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT THE AGENCY
I’ve been with State Farm since 1996, and my career has taken me across multiple states as a military spouse supporting my husband’s 26-year career in the U.S. Air Force. Those experiences shaped how I lead today and gave me a real appreciation for what it means to relocate and start fresh. Because of that, my team is especially passionate about helping people feel supported during times of transition.

Our office is based in Fairfax County, and we serve individuals and families throughout the Northern Virginia / DMV area. We’ve built a reputation for being a reliable, approachable resource in the community, and we take pride in creating a positive experience for everyone we work with.

Before becoming an agent, I worked as a State Farm Claim Representative, which gave me a unique perspective that I still carry into leadership today. I believe in helping people understand situations clearly, staying proactive, and approaching challenges with empathy and professionalism.

The environment in our office is collaborative and supportive. I’m big on open communication, mutual respect, and helping each team member grow in their role. Whether someone is just starting out or looking to build a long-term career, I focus on making sure they feel confident, valued, and set up for success.

Outside of the office, my family is incredibly important to me. My husband now works with the Department of Energy here in the DC area, and I’m proud of my two daughters-one currently in medical school after graduating from George Mason University, and the other enjoying high school and spending time horseback riding.

I’m also actively involved in the community through the Greater Reston Chamber of Commerce, NFIB, and as a lifetime member and Five-Star Society Supporter of Disabled American Veterans (DAV).

If you’re looking to be part of a team that values support, growth, and making a real impact on others, this is a place where you can build something meaningful.

ROLE DESCRIPTION:
Jennifer Respress - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

 
RESPONSIBILITIES:  

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:  

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bilingual Spanish preferred