Bi-Lingual Customer Service Representative (English & Spanish Required)

Job Description

Job Description

Bi-Lingual Customer Service Representative (English & Spanish Required)

This is a onsite position located in Houston, TX 77070

 

About the Role

The Client is committed to providing high-quality, affordable, and easy-to-understand healthcare plans for America’s seniors. We prioritize preventive care and leverage data and technology through the Client Assistant—a powerful tool that supports physicians with holistic insights into each member’s health history. This approach enables better care at lower costs while delivering exceptional value to those who need it most.

As a Customer Experience Agent, you are the first point of contact and the trusted voice of the Client for our Medicare Advantage members. You play a critical role in building trust, providing reassurance, and delivering empathetic, efficient service during moments that matter most.

 

Key Responsibilities

• Respond to inbound calls from Medicare Advantage members with accurate, timely, and compassionate support
• Address and resolve complex inquiries related to benefits, claims, enrollment, and clinical services
• Advocate for members while collaborating closely with internal teams to ensure complete issue resolution
• Demonstrate a customer-first mindset by actively listening, de-escalating concerns, and tailoring solutions to individual needs
• Navigate internal systems and tools efficiently while maintaining a strong human connection during every interaction
• Document member interactions thoroughly and provide feedback to help drive process and experience improvements
• Adhere to all operational policies, HIPAA, and regulatory requirements to protect sensitive member information

 

Required Skills

• Bilingual: English & Spanish (required)
• Strong empathy and interpersonal communication skills
• Customer service and customer support experience (call center or healthcare preferred)
• Ability to provide technical and account-related support
• Customer-service-oriented mindset with strong problem-solving skills
• Familiarity with health insurance or Medicare Advantage is a plus

Top Skills

• Bilingual (English & Spanish)
• Empathy
• Customer Service & Customer Support
• Call Center Experience

Job Type & Location

This is a Contract to Hire position based out of Houston, TX.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Houston,TX.

Application Deadline

This position is anticipated to close on Jul 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.