Retail & Entrepreneurship Lead

Job Description

Job Description

About Us
Girl Scouts is the preeminent leadership development organization for girls offering programs from coast to coast and across the globe. Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success.

Silver Sage Girl Scout Council is committed to providing a work environment of equal employment opportunity to all employees and applicants and creating a work environment in which all individuals are treated with respect and professionalism.

Position Summary
The Retail & Entrepreneurship Lead provides exceptional customer service and programming support to members (girls, families, and volunteers) and staff, while maximizing the revenue for Girl Scouts of Silver Sage.

This position is full-time and in-person. Team members should expect to support weekend and evening events regularly through recruitment events, community events, stores at Super Saturdays, etc. Some travel is required.

Essential Duties and Responsibilities

• Provide exceptional customer service experience to both internal and external customers, including detailed follow-up as appropriate
• Identify members’ current and future needs by proactively establishing relationships and rapport with Girl Scout families and volunteers
• Share customer feedback with appropriate council staff
• Develop a deep understanding of the Girl Scout Leadership Program and Girl Scouts of Silver Sage to drive:

Retail Operations

• Effectively stock, display, sell, and promote merchandise & events to support Girl Scout programs and member experience
• Implement merchandising, marketing, and budget plans and strategies to achieve Council goals and ensure the retail operation is a viable revenue line for the Council
• Develop, oversee, and maintain implementation of standard operating procedures to maintain store operational requirements and ensure consistent implementation of Council policies and procedures
• Manage point of sale systems and equipment, and the relationship with point-of-sale providers, including updates and maintenance
• Process purchase orders, receiving, and invoicing in a timely and accurate manner
• Increase member access by adjusting store hours, hosting pop-up shops, coordinating staff-supported deliveries, and offering shipping promotions
• Schedule and support retail staff, ensuring coverage of store and pop-up events
• Support camp trading posts
• Implement periodic and annual store inventory

Entrepreneurship Support

• Support Cookie Cupboard operations
• Sort and distribute materials
• Connect with businesses, organizations, and volunteers to meet departmental needs

Girl and Volunteer Experience Support

• Support office administrative functions, including front desk operations, bank deposits, and mail

Other

• Adheres to Council and GSUSA policies, standards, procedures, and the Girl Scout Promise and Law
• Supports and promotes the Council’s and GSUSA’s commitment to diversity, inclusion, and pluralism
• Other duties as assigned to reach Council goals

Experience

• 2+ years of retail, operations, or customer service experience
• Girl Scouts experience preferred
• Bilingual (Spanish) a plus

Core Competencies

• Written and verbal communication
• Attention to detail
• Retail inventory management
• Cash handling
• Customer Responsiveness
• Self-Management
• Judgment and Decision-Making
• Experience with database-driven Point-of-Sale systems
• Problem-Solving
• Conflict Management
• Organizational Knowledge
• Sales and Merchandising

Additional Requirements

• Ability to drive to meetings and hold a driver’s license acceptable to Council’s insurance company
• Ability to work flexible hours for meetings, events, and activities that occur outside of traditional work hours
• Ability to move and transport meeting supplies and materials weighing up to 20 pounds, with or without reasonable accommodation.

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