Patient Scheduler

Job SummaryAnswers multi line phone system. Take messages, answer questions when appropriate, and handle calls efficiently, and schedule appointments in a timely matter. Perform duties such as check-in patients, ensures all necessary paperwork is completed, and explains the scheduled appointment to the patient and the process for the patient. Gathers and updates necessary insurance and demographic information from patients. Uses expertise to translate the information provided by the patient/guarantor into the computer system.Essential Job FunctionsJob functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Job functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable.• Answer all incoming calls to the clinic at the switchboard and direct the call correctly• Make necessary changes as needed for the providers• Make all appointments, electronic messaging, register all lab patients, register all patients, make all return appointments• Keep a daily watch over the provider's schedules to assure all scheduling is correct(i.e vacations)• Send reminder letter or phone calls if needed• Register patients/update insurance information• Take payments• Insurance requests, attorney, workers' compensation claims• CTC reports, family planning• Assist in helping co-workers with daily work as needed, making return appointments, answer other incoming calls• Assist nursing staff with other duties that are needed• Cover additional hours as needed• Assist with necessary insurance forms and perform related clerical duties• Verifies insurance coverage by third party agencies• Answers inquiries regarding insurance and/or billing concerns and follows up with individuals as neededNOTE: The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title. Employees may be directed to perform job related tasks other than those specifically presented in this description.Minimum Qualifications• Requires High School diploma.• One year of experience in a medical office setting or equivalent relevant post High School training/education is requiredKnowledge, Skills & Abilities (KSAs)• Excellent organizational skills, customer service and medical receptionist skills.• Ability to remain calm and helpful under pressure, in an emergency situation or with distressed patients.• Ability to multi-task and handle a high volume of calls and keep appointment calls moving in a timely matter.• Ability to prioritize tasks and work independently in a fast paced environment.• Skilled at incorporating AIDET into customer service/professional practice and ability to work and communicate effectively with patients, families, and others.• Knowledge of role in patient confidentiality and protecting patient information from unauthorized access, use, or disclosure as defined by HIPAA.• Ability to demonstrate the knowledge and skills necessary for providing population specific care/assistance.• Ability to participate in shelter-in-place and disaster response protocols.Preferred Qualifications• Prefer previous customer service experience in a hospital or clinic setting• Understanding of medical terminology, insurance processes, and medical office procedures.Computer SkillsBasic proficiency in Microsoft Office Suite (Word, Excel, Outlook), secure messaging applications and collaborative tools i.e. Microsoft Teams. Proficiency with Paycom HRIS system and related computer software necessary for this position.Reasoning & Critical ThinkingAbility to apply logical problem- solving and decision-making skills in both routine and occasionally complex situations.Language & Communication SkillsAbility to read, interpret, and act upon a variety of documents and information sources needed to successfully perform the essential functions of the position. Ability to write routine reports and correspondence. Skilled at communicating information and ideas clearly in both written and verbal formats, adapting tone, style, and messaging for a variety of audiences. Strong communication, customer service, and attention to detail.Mathematics & Analytical AbilitiesAbility to accurately perform basic mathematical calculations in all units of measure using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, etc. Verify insurance, copays, and billing information with strong numerical precision.Standards of Employment• Understand and adhere to MMHC’s compliance standards as they appear in MMHC’s Compliance Program and related policies.• Attend all mandatory education programs and demonstrate proficiency related to general safety and regulatory compliance.• Attend all department-specific training, and demonstrate proficiency related to safety and job-related hazards.• Understand and follow MMHC procedures for exposure control / blood borne and airborne pathogens.• Comply with all relevant MMHC policies, procedures, guidelines, and all other regulatory standards and requirements.• Attire is neat, clean, appropriate for the work environment and adheres to MMHC policy,• Wear proper identification while on duty.• Maintain confidentiality of all hospital and patient information at all times.• Report to work on time and maintain defined standards for attendance.• Attend mandatory meetings.• Able to perform essential job duties that meet job performance expectations and organizational standards while upholding MMHC mission and values.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move (push/pull) up to 25 pounds and occasionally lift and/or move up to 35 pounds. Lifting/and or moving of more than 35 pounds shall require the use of an assistive device or team member assist. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to meet physical demands of rural hospital/clinic work, including during emergency situations and/or disaster protocols.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; needles or sharps; the challenges of variable hours, shifting resources, and work situations inherent in CAH/rural settings; Hazards and/or Biohazard Medications; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electric shock and radiation; bloodborne pathogens and exposed to latex. The noise level in the work environment is usually moderate. #J-18808-Ljbffr Meeker Memorial Hospital & Clinics